On October 16, 2025, NiCE/Cognigy announced the launch of AI Ops Center,a centralized operating platform for managing AI agents within enterprises. The platform enables real-time performance monitoring, error detection, real-time alerts, and root cause analysis for AI agents used in customer service. The platform will enable technical teams to ensure continuity of service and quality when deploying a large number of intelligent agents. Importantly, it enables enterprises to expand the use of AI with confidence and stability.
NiCE launches "AI Ops Center" to manage AI agencies.
