Medallia Experience Cloud
Description
🖼️ Tool Name:
Medallia Experience Cloud
🔖 Tool Category:
Customer and Employee Experience Management (CX/EX)
✏️ What does this tool offer?
The tool listens to all customer and employee feedback from wherever they are - apps, surveys, social media, calls, complaints... etc. It uses powerful artificial intelligence to understand what they're saying, analyzes tone of voice, and even images, and gives you clear reports and insights that help you improve the overall experience of everyone you interact with.
⭐ What does the tool actually deliver based on user experience?
Those who have tried the tool say it is excellent for collecting and analyzing real-time data. It gives real-time reports on customer satisfaction and detects issues before they become real issues. Some people say it's powerful and integrated, but it's a little complicated and takes time to learn, and there have been minor complaints about the difficulty of customization or connecting with some systems.
🤖 Does it include automation?
Absolutely! Almost everything is automated:
- Automatic alerts
- Automatic closure of complaints after analysis
- Automated workflows
- Automated speech and tone of voice analysis
💰 Pricing Model:
Pricing is not based on the number of users, but on the number of interactions (emails, complaints, posts...), this is called "Experience Data Records" - each interaction counts.
🆓 Free Plan Details:
There is no free plan or extended free trial. You need to contact them for a special offer.
💳 Paid Plan Details:
- The basic plan is "Medallia Experience Cloud"
- Price is not disclosed - you talk to them and they will give you an offer depending on your volume of engagement
- Suitable for large organizations, but not for small businesses
- Price is based on the number of interactions per year
- You need training and implementation, often with professionals
🧭 Access Method:
You access it through the Cloud platform and connect it with your tools such as CRM, technical support, and social media through ready-made APIs. Demo is the first thing.
🔗 Experience Link: h ttps:// www.medallia.com/?ref=