Convoso
A call center platform with multi-channel communication and outreach tools
Last updated
Features
- Creates inbound and outbound contact center campaigns
- Supports Predictive, Power, Progressive and Preview dialing modes
- Provides intelligent IVR and IVA
- Detects voicemail automatically
- Manages contact number reputation to reduce Scam Likely tags
- Routes calls based on agent skills
- Integrates with CRMs through an open API
- Offers analytics, customized reports and workflow automation
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