Description
🖼️ Tool name:
Convoso
🔖 Category:
An AI-powered No-Code platform for contact center and sales management, part of customer service and marketing automation tools across voice and text channels.
✏️ What does it offer?
Convoso brings together a full suite of voice and digital contact center functionality, including inbound and outbound campaign creation, support for multiple dialing modes (Predictive, Power, Progressive, Preview Dialing), intelligent IVR and IVA, voicemail detection, contact number reputation management, lead generation, and seamless integration with CRMs via an open API. It also provides analytics, customized reports, and workflow automation features to improve productivity and reduce wait time.
🛠️ How do you use it?
Visit the official website and request a demo or book a demo at https://www.convoso.com
Discuss with the sales team your needs, number of seats and services required to get a customized quote
After contracting, you receive access to the dashboard where you add customer lists and define contact modes and scripts
Connects Convoso to your CRM system via API or a built-in integration
Runs campaigns and tracks performance with real-time reports and graphs
⭐ A review of the tool:
Convoso excels at increasing call rates and improving the quality of dialog through its innovative Predictive and Power Dialing technologies with automatic voicemail detection and intelligent routing options based on agents' skills. Platform analytics show up to a four-fold boost in conversion rates and up to a 75% increase in conversions based on user data. Caller ID reputation management capabilities minimize "Scam Likely" tags and enhance actual call delivery.
🤖 Does it have automation?
Yes, it includes full workflow automation from auto-dialing and Skill-based Routing to running outbound campaigns and filtering unwanted calls, with reports and scheduling to automatically send results.
💵 Type of tool (in terms of cost):
Fully paid with a customized pricing model based on the number of users and features, the starting price starts at around ninety dollars per user per month with no credit card required to request a quote or limited free trial.
🎁 What does a trial or free trial offer you?
A free trial or customized demo is available at no charge, available for companies with forty or more seats, with full capacity simulation during the trial period.
🎁 What does the paid Basic plan offer you?
The Basic plan at an approximate cost of ninety dollars per user per month includes access to all basic communication modes, White Glove support from the Convoso team, and all basic automation and analytics capabilities. Capacity and customization can be expanded by negotiating larger packages and additional features such as outbound campaigns and advanced analytics.
⚙️ access or source:
SaaS web platform, integrated via an open API and no additional software downloads, with the ability to use the WebCatalog desktop app.
🔗 Link to try the tool:
👉 https://www.convoso.com