Description
🖼️ Tool Name
Salesforce AI
🔖 Tool Category
AI-powered CRM intelligence platform; it falls under the category of enterprise-level chat/voice agents, CRM automation, customer support automation, analytics, and workflow intelligence.
✏️ What does this tool offer?
Salesforce AI adds powerful generative AI and predictive intelligence across the entire Salesforce ecosystem.
It helps sales, service, marketing, and commerce teams automate tasks, generate content, analyze customer data, and deliver personalized customer experiences.
Its core features include Einstein Copilot (AI assistant), predictive lead scoring, automated workflows, case resolution suggestions, and AI-generated emails and reports.
⭐ What does the tool actually deliver based on user experience?
• AI assistant (Einstein Copilot) that answers questions and performs CRM actions
• Predictive analytics: lead scoring, forecasting, churn detection
• AI-generated sales emails, support replies, and customer summaries
• Automated case routing and customer support workflows
• Real-time insights across dashboards and pipelines
• Deep integration with all Salesforce clouds (Sales, Service, Marketing, Commerce)
• Enterprise-grade security and data governance
• Significant productivity boost for teams using CRM heavily
🤖 Does it include automation?
Yes — Salesforce AI deeply automates enterprise workflows:
• Automated data entry and CRM updates
• AI-generated content (emails, summaries, responses)
• Automated lead qualification and routing
• Predictive decision-making and recommendations
• Automated customer support resolution
• Workflow automation via Einstein Automate
• Integration with third-party systems for end-to-end RPA
💰 Pricing Model
Subscription-based; pricing varies by cloud (Sales, Service, Marketing), with AI add-ons.
🆓 Free Plan Details
No free plan — Salesforce provides demos and limited trials only.
💳 Paid Plan Details
• AI Cloud add-ons starting around $75/user/month (varies by region and cloud)
• Enterprise AI features: Copilot, predictive analytics, automation
• Higher tiers include full automation suites, advanced analytics, and premium support
• Custom enterprise pricing available for large organizations
🧭 Access Method
• Web-based via Salesforce dashboard
• Mobile app (Salesforce mobile)
• Integrations with Slack, email clients, and enterprise systems
• API and developer tools available for custom solutions
🔗 Experience Link
https://www.salesforce.com/artificial-intelligence/