Description
🖼️ Tool Name
Syncly
🔖 Tool Category
AI-powered customer intelligence & feedback analytics platform; it falls under the category of tools that collect, analyse and action customer feedback, sentiment and experience data.
✏️ What does this tool offer?
Syncly helps brands unify customer feedback from many channels (support tickets, chat, social mentions, product reviews) into one platform.
It uses AI-powered auto-tagging to categorise feedback into themes, sentiment, and urgency.
It provides dashboards where users can ask questions (“What are users complaining about this feature?”) and get insights derived from customer voice.
It helps identify issues, opportunities, trends and prompts action across teams to improve CX, retention and product growth.
⭐ What does the tool actually deliver based on user experience?
• Centralises feedback in one view, reducing silos.
• Automated tagging and classification of feedback to uncover hidden themes.
• Real-time sentiment and trend monitoring, with alerts for urgent issues.
• Integrations with existing tech stacks enabling workflow automation based on insights.
• Enables proactive responses and improves retention by acting on customer voice.
🤖 Does it include automation?
Yes — Syncly includes automation features:
• Automated ingestion and processing of feedback from multiple channels.
• Auto-tagging and classification of feedback into themes and sentiments.
• Automated alerts when critical feedback or sentiment shifts occur.
• Integration with other tools to trigger workflows/actions based on insights.
💰 Pricing Model
Enterprise subscription. Details not publicly specified.
🆓 Free Plan Details
Not clearly publicly listed; likely requires contact for demo/pilot.
💳 Paid Plan Details
Paid tiers typically include full access to dashboards, integrations, real-time alerts, enterprise data volume, and prioritised support.
🧭 Access Method
• Web-based platform via Syncly website.
• API / integration support (e.g., via n8n workflows) to connect to 1000+ apps.
🔗 Experience Link