Description
🖼️ Tool Name
Tagado
🔖 Tool Category
AI-powered customer feedback intelligence platform;
it falls under the category of customer-insights analytics, sentiment analysis, and product feedback automation.
✏️ What does this tool offer?
Tagado aggregates all customer feedback sources — support tickets, surveys, reviews, NPS responses, chats, CRM notes — and uses AI to analyze them in real time.
It helps companies detect trends, understand customer pain points, track product issues, and generate actionable insights for product, support, and growth teams.
Main capabilities include:
• Automatic tagging of customer feedback
• Sentiment analysis across topics
• Root-cause detection & issue clustering
• Voice-of-customer (VoC) dashboards
• Alerts for critical trends
• Multi-channel feedback ingestion
⭐ What does the tool actually deliver based on user experience?
• Clear understanding of what customers complain about most
• Real-time insights without manually reading thousands of messages
• Strong automated tagging system (reduces ops workload)
• Helps product teams prioritize roadmap items
• Improves support quality by identifying recurring issues
• Some users note that accuracy improves over time as AI learns company data
• Fast setup — integrates with support & review systems quickly
🤖 Does it include automation?
Yes — Tagado includes deep automation:
• Auto-classification & tagging of all feedback
• Automated sentiment scoring
• Auto-generation of summaries per topic
• Smart alerts for spikes in complaints or requests
• Automated dashboards and weekly reports
• Continuous machine learning to improve tagging accuracy
💰 Pricing Model
Subscription-based, typically per team or per volume of feedback.
🆓 Free Plan Details
No permanent free plan; demo and limited trial available.
💳 Paid Plan Details
Paid tiers include:
• Unlimited feedback analysis
• Advanced VoC dashboards
• Integrations (Zendesk, Intercom, G2, Capterra, Jira, HubSpot)
• Trend detection & alerts
• Cross-team collaboration
• Enterprise analytics & security options
🧭 Access Method
• Web dashboard
• Integrations with support, CRM & review platforms
• API access for enterprise customers
🔗 Experience Link