Features

  • Centralized incident management for technical alerts
  • Collects alerts from monitoring, logs, applications and DevOps tools
  • Routes alerts to the right teams by shift schedules and priority rules
  • Notifications via phone, messaging, email and apps
  • Automated actions based on predefined rules
  • Connects incidents to workflows in other tools
  • Post-incident tracking and analysis

Pricing Details

PagerDuty relies on a pricing model based on the number of users, subscribers, and feature level, with multiple plans ranging from basic plans for small groups to advanced enterprise plans that include advanced automation and analytics capabilities, with a choice of monthly or annual billing. The platform typically offers a free trial for a limited time to try out the features of all plans, while there is no permanent free plan that includes basic functions such as shift management and alerts, making a paid plan subscription necessary for actual use. Paid plans include multiple tiers starting with Starter for small projects or startup teams, then Team, Business, and Enterprise, and features vary by plan level, such as number of users, advanced shift management, alerts across multiple channels, integration with DevOps tools, and analytical capabilities for events and post-incident processes, and the price is usually calculated per user per month with discounts on annual billing.