Description
🖼️ Tool Name:
Brainfish
🔖 Tool Category:
AI-powered ambient support and documentation assistant; falls under Automation Tools, Business & Marketing, Productivity & Automation, and Content Creation & Communication.
✏️ What does this tool offer?
Brainfish deploys ambient AI agents within your product or website to observe real user behavior in real time and automatically generate and update help documentation and support content. It detects friction points users face, crafts contextual responses instantly, and integrates with your tools and product without requiring manual setup.
⭐ What does the tool actually deliver based on user experience?
• Automatic, continuously updated help docs and knowledge base content based on user interactions
• Context-aware guidance appearing exactly when and where users need it
• Behavioral reporting that highlights friction zones and support gaps
• Proven reduction in support tickets (up to ~90%) and improved customer satisfaction
• Works seamlessly with tools like HubSpot, Zendesk, Intercom, Salesforce, Stripe, and more
🤖 Does it include automation?
Yes — automation is fundamental:
• Self-learning AI that generates and updates product documentation automatically
• Triggers guidance based on real-time user behavior rather than user prompts
• Escalation path available if AI fails to resolve, handing off to human support
• Comprehensive behavioral analytics and insight dashboards that evolve over time
💰 Pricing Model:
Subscription-based pricing, with usage tiers and enterprise plans available. Exact pricing varies by customer needs.
🆓 Free Plan Details:
• A free demo and trial available; the publicly available documentation does not specify a free permanent tier.
💳 Paid Plan Details:
• Commercial subscriptions available; customers include mid-sized businesses and enterprise teams
• Pricing is likely custom, starting at high-usage and enterprise levels (e.g. > $795/month as referenced by third-party directory)
🧭 Access Method:
• JavaScript widget or embedded snippet to integrate into your web app or product
• Optional npm-based “Help” or “Search” widget for websites and web apps
• No installation needed beyond embedding script; integrates with major support and analytics tools
🔗 Experience Link: