Description
🖼️ Tool Name
Drift
🔖 Tool Category
AI-powered conversational marketing & support platform; it falls under the category of AI chat/voice agents and automated customer-communication tools for sales, support, and lead qualification.
✏️ What does this tool offer?
Drift provides AI-powered chatbots and live chat experiences that engage website visitors in real time.
It helps businesses qualify leads automatically, schedule meetings, answer customer questions, and route conversations to the right sales or support team.
It is designed to increase conversions, reduce response times, and create personalized customer interactions on websites.
⭐ What does the tool actually deliver based on user experience?
• AI chatbots that respond instantly to website visitors
• Automated lead qualification and routing
• Meeting scheduling directly from chat
• Integrations with major CRMs (HubSpot, Salesforce, etc.)
• Personalized messaging based on visitor behavior
• Analytics dashboards showing conversation performance
• Smooth handoff from bot → human agent when needed
🤖 Does it include automation?
Yes — Drift relies heavily on automation:
• Automated conversational flows
• Lead qualification without manual review
• Auto-routing to the appropriate sales rep
• Automated meeting booking
• Personalized responses powered by AI
• Workflow triggers based on customer behavior
💰 Pricing Model
Subscription-based (multiple tiers depending on team size and features)
🆓 Free Plan Details
Drift does not offer a traditional free plan, but sometimes provides limited trials depending on region and plan.
💳 Paid Plan Details
• Premium — core chatbot features, live chat, routing
• Advanced — AI-driven insights, advanced routing, automation flows
• Enterprise — full customization, multi-team support, deep CRM integrations, dedicated success manager
(Exact pricing depends on company size)
🧭 Access Method
• Web application
• Browser dashboard
• CRM integrations (Salesforce, HubSpot, Marketo…)
• Can be embedded as a widget on any website
🔗 Experience Link