Description
🖼️ Tool Name
Zeda.io
🔖 Tool Category
AI-powered product discovery & voice-of-customer platform; it falls under the category of tools that unify customer feedback, generate insights, and support product teams in decision-making and road-mapping.
✏️ What does this tool offer?
Zeda.io helps product, success, sales, and marketing teams collect feedback from multiple sources (in-app, chat, surveys, CRM) and turn that into actionable product insights.
It supports building “impact-first” roadmaps, revealing revenue-impacting feature opportunities and tracking customer signals (requests, complaints, lost deals) with AI assistance.
It boasts integrations with many data sources (5000+ apps) and automates the extraction of key themes, insights, and prioritisation for product development.
⭐ What does the tool actually deliver based on user experience?
• Centralises voice-of-customer (VoC) feedback from varied channels so you don’t miss customer voices.
• AI-driven insight extraction: surfaces customer issues, feature requests, revenue opportunities from feedback.
• Prioritisation and roadmap building linked to revenue impact: helps decide what to build next.
• Integrations with other analytics/data tools (e.g., Amplitude) for deeper data coherence.
• Users report faster product decision-making, fewer manual steps in feedback analysis, better alignment across teams.
• Some caveats: As with many insight tools, initial setup (defining data sources, feedback taxonomy) may take time; value increases with more data.
🤖 Does it include automation?
Yes — Zeda.io includes strong automation:
• Automatic ingesting/centralising of feedback from multiple integrations/apps.
• AI summarisation and categorisation of customer feedback into themes (requests, complaints, opportunities).
• Automatic linking of insights to roadmap/feature ideas, revenue impact tracking, and workflow triggers.
• Snowballing of data: once connected, new feedback flows into insights pipeline automatically.
• Supports automation of syncs with analytics/data warehouses (e.g., via Amplitude integration) for cohorts & segmentation.
💰 Pricing Model
Subscription-based, enterprise-oriented (not publicly deeply detailed). On the website they offer free trial/demo.
🆓 Free Plan Details
They indicate “Start a free trial” for new users.
Free plan details (limits) not clearly published.
💳 Paid Plan Details
Paid tiers offer: more integrations, higher data volume support, advanced analytics, dedicated migration & account support, custom reporting, enterprise-grade security (ISO 27001).
🧭 Access Method
• Web application via zeda.io.
• Integrations with CRMs, chat tools, survey tools via plugins/APIs (5000+).
• Team collaboration features (dashboards, shared insights, road-maps across product teams).
🔗 Experience Link