Help Scout
Features
- Shared inbox that combines email and chat conversations
- Knowledge base help center management
- Complete customer history for quick replies
- Routes messages by type or priority
- Automatically tags conversations
- Reminds teams of overdue replies
- AI chatbot with smart replies and reply suggestions
- Conversation summaries for support teams
- Integrates with Slack, Zapier and CRM tools
Pricing Details
The tool offers a Free Trial for a limited time to try out all the features before a paid subscription, and there is no permanent Freemium plan. Paid plans include: Standard at around $25 per month per user, suitable for small teams; Plus at around $45 per month per user, including greater automation and analytics; Pro at around $75 per month per user, geared towards large and high-volume teams; and AI Answers at $0.75 per conversation, dedicated to intelligent responses and AI.