Features
- Voice of Customer feedback from digital channels, phone, chat, surveys and reviews
- Data from all channels unified in one platform
- Analytics that identify key friction points
- AI-driven recommendations for decisions
- Xflow workflow automation to turn data into actions
- Frontline Digital, Care and Locations solutions
- Customizable reports
- Integrates with CRM systems and marketing tools
Pricing Details
Qualtrics relies on a customized SaaS B2B pricing model, where the price is determined based on the number of interactions or the volume of data processed, there are no fixed prices on the site, and a customized quote request is required for each product or group. The platform does not offer a completely free plan, but users can request a demo (Request Demo) to access and try the platform before deciding to subscribe, which allows evaluating the performance and available features. Paid plans are based on grouping products into different Suites, such as Customer Experience Suite which includes VoC, Frontline Digital, Frontline Care, Frontline Locations, Employee Experience Suite for tracking employee performance and satisfaction and improving internal engagement, and Strategy & Research Suite for market research and data analysis tools to support strategic decisions. Each Suite allows an unlimited number of users, the price is paid based on the volume of interactions or data collected, and the full license feature provides the ability to expand the scope or add other products without the need for a new contract, giving companies the flexibility to evolve the use of the platform according to their needs.