Qualtrics XM Platform
Features
- Voice of Customer collection across multiple channels
- Frontline Digital, Care and Locations experience tools
- Advanced surveys with behavioral, quantitative and qualitative analytics
- Smart dashboards
- Xflow automation applying results to business processes
- XID and IQ for connecting and prioritizing data
- Real-time insights with AI-powered recommendations
- Enterprise system integrations and API support
Pricing Details
Qualtrics offers customized plans based on an organization's size and needs, with no fixed pricing published for standard plans, as it often requires a request for quote to determine the exact cost for each organization. The platform does not offer a permanent free plan, but limited trial offers are sometimes available depending on communication with the sales team, allowing users to try out some of the features before committing to a subscription. Paid plans include Customer Experience Suites, where the price is determined by the volume of interactions required, with different options for branches, support teams, and digitization services to ensure the platform matches the needs of the organization. Employee & Strategy Suites includes tools to analyze employee performance, measure employee satisfaction, and support strategic decisions, with pricing based on the number of interactions, users, and products selected, with the ability to expand and add other products within the same license without the need for new contracts, providing great flexibility for organizations.