Jitbit Helpdesk
Help Desk Software built for email.
- Tasks & Projects
- No-Code Workflows
- Integrations & APIs
- Chat/Voice Agents
- Finance, Forecasting & Dashboards
- Governance & Compliance
- Business Docs Automation
- Knowledge Base & Self-Service
- Analytics & Dashboards
Last updated
Features
- Manages support tickets from email, WhatsApp and web
- Suggests Knowledge Base articles before users submit a ticket
- Summarizes ticket threads and drafts replies with a built-in GPT button
- Routes and assigns tickets automatically with AI and rules
- Tracks hardware and software assets linked to tickets
- Records screens and takes screenshots in the browser
- Offers cloud-hosted and self-hosted versions
- Integrates with Slack, MS Teams, Jira and GitHub
Pricing Details
💵 Pricing & Plans (April 2026 Status):
Jitbit is famous for its flat-rate pricing models that do not penalize you for adding more agents.
| Plan (SaaS) | Price (Approx.) | Key Features |
|---|---|---|
| Freelancer | $29 / mo | 1 agent; All core features; Knowledge Base. |
| Startup | $69 / mo | Up to 10 agents; All features; Basic automation. |
| Company | $129 / mo | Up to 20 agents; Advanced automation; Asset management. |
| Enterprise | $249 / mo | Unlimited agents; Priority support; Single Sign-On (SSO). |
| Plan (Self-Hosted) | Price (One-Time) | Key Features |
|---|---|---|
| Small | $2,199 | Up to 10 agents; Perpetual license; 1 year of updates. |
| Enterprise | $6,499 | Unlimited agents; Source code access (optional); Lifetime use. |
🎁 How to Get Started:
Visit jitbit.com and sign up for a 21-day free trial of the SaaS version. To see the AI in action, navigate to Administration -> Integrations -> ChatGPT to enable the KB suggestion engine. If you require on-premise security, download the installer and connect it to your local SQL Server.
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