Features
- Automates customer support across chat, email, SMS and social media
- No-code builder for support flows using natural language instructions
- Autopilot agent handles refunds, cancellations, subscription pauses and shipping checks
- Copilot analyzes intent and sentiment and suggests knowledge base articles and replies
- Integrates with 100+ platforms including Shopify, Salesforce Service Cloud, Zendesk and Jira
- Reasoning breakdowns for every AI action, with SOC 2, HIPAA, ISO 27001, GDPR and CCPA compliance
- Real-time alerts when negative sentiment spikes
Pricing Details
💰 Pricing Model Item Details: Customized Enterprise B2B SaaS (Usage and Tier Scaled). General Concept: Operates on a tailor-made corporate pricing framework based on monthly ticket volumes, required system integrations, and support headcount. 🆓 Free Plan Details / Evaluation Track Feature: 30-Day Guided Trial & Pilot Program. Details: Offers businesses a dedicated evaluation track paired with white-glove onboarding where a Kodif AI engineer observes active workflows to set up initial automated pilot structures. Cost: Free Trial available upon quoting request ($0 initial demo and evaluation period). 💳 Paid Plans (Official 2026 Standards) Kodif bypasses fixed self-service credit cards in favor of Custom Corporate Contracts. Quotes are dynamically built according to parameters like: Ticket Volume Brackets: Scaled tiers across 0-1,000 to 20,000+ monthly interactions. Included Extras: Full white-glove integration setups, dedicated engineering personnel, continuous script-free system maintenance, and data warehouse analytics dashboards.