🖼️ Tool Name:
Balto AI
🔖 Tool Category:
Real-time conversation intelligence platform for sales and support teams
✏️ What does this tool offer?
Balto AI helps sales and support agents during live calls by giving them real-time suggestions, coaching tips, and compliance checks. It also provides automated call summaries, smart quality assurance tools, and integrations with major communication platforms like Salesforce, RingCentral, and Five9.
⭐ What does the tool actually deliver based on user experience?
Real-time agent assist that gives reps live talk tracks and objection handling
Auto-coaching and live monitoring to improve agent performance instantly
Compliance control and risk flagging during the call
Smart call summaries with notetaking after each interaction
Detailed insights and analytics dashboards
Integrates easily with tools like NICE, Salesforce, and others
Helps reduce ramp-up time, improves call quality, and boosts sales performance
🤖 Does it include automation?
Yes — Balto is built on automation:
Real-time guidance during calls without human supervision
Automated summaries (Notetaker) post-call
AI-powered coaching, alerts, and quality scoring
Smart insights and auto-triggered workflows
💰 Pricing Model:
Custom pricing (contact sales). No fixed pricing published publicly.
🆓 Free Plan Details:
There is no free plan mentioned; only paid enterprise plans are offered. You need to request a demo or speak with sales for a custom quote.
💳 Paid Plan Details (Based on external estimates):
Pricing starts around $50–$100 per user/month, depending on seat count, features, and contract length
Starter Plan: ~$50/user/month (may apply to small teams ≤10 seats)
Professional Plan: ~$100/user/month
Core features include Agent Assist, Coaching, QA tools, Compliance, Notetaker, and integrations
Discounts may apply for annual contracts or higher seat volume
Extra cost for advanced security (e.g., SOC-2, HIPAA), custom integrations, or dedicated support
🧭 Access Method:
Cloud-based platform accessed via integrations with your call center tools or CRM. Requires setup with Balto’s team.
🔗 Experience Link:
https://www.bolto.com/?ref=
