Caffeinated CX
Description
🖼️ Tool Name:
Caffeinated CX
🔖 Tool Category:
AI-powered customer support automation tool—classified under Customer Support / CX, with strong relevance to Business & Marketing and Productivity & Automation.
✏️ What does this tool offer?
Caffeinated CX uses autofill AI to pre-draft support responses based on your team’s historical support data and knowledge base. It integrates seamlessly with helpdesk platforms like Zendesk, Freshdesk, HelpScout, HubSpot, and Intercom to accelerate ticket resolution while maintaining brand voice consistency.
⭐ What does the tool actually deliver based on user experience?
Increases support efficiency: agents reportedly resolve tickets up to 10× faster, enabling up to 3× more tickets handled.
AI-powered features: smart ticket triage, sentiment analysis, intent detection, and suggestion of macros and replies.
Tailors responses in the company’s tone while allowing manual refinement.
🤖 Does it include automation?
Yes — Caffeinated CX automates:
Drafting support replies and ticket classification based on historical support logs and brand rules.
Suggesting macros and next actions.
Sentiment analysis and integration with existing helpdesk software.
💰 Pricing Model:
Freemium model with usage-based pricing.
Free trial available (~14 days).
Paid plans start at $29/month, with usage-based credits thereafter ($0.15/ticket). Volume discounts for higher usage.
🆓 Free Plan Details:
Free 14-day trial including AI drafting and ticket automation with a baseline credit limit.
💳 Paid Plan Details:
Starting from the "CX Boss" plan (~$29/month for up to ~200 tickets), scaling up to $59–$129/month depending on ticket volumes; additional tickets billed at ~$0.15 each. Money-back guarantee offered.
🧭 Access Method:
Web-based platform plus native integration within helpdesk systems.
Requires importing knowledge base or historical tickets to train the AI.
Operates via the dashboard and also through browser extension or platform plug-ins.
🔗 Experience Link: