Threado AI

🖼️ Tool Name:
Threado AI

🔖 Tool Category:
AI-powered assistant for internal and customer support; falls under Smart Assistant, Productivity & Automation, and Business & Marketing.

✏️ What does this tool offer?
Threado AI enables teams and support agents to access internal knowledge rapidly using a GPT‑4o–based AI assistant. It can be trained on internal resources such as knowledge bases, past support resolutions, community discussions, and documentation. The assistant is accessible via Slack, Microsoft Teams, Discord, a Chrome extension, or as an embedded web widget.([turn0search6]; [turn0search2]; [turn0search3])

⭐ What does the tool actually deliver based on user experience?
• AI-generated responses to support queries, with source references.([turn0search3])
• Ticket summarization and response refinement, such as rephrasing or shortening replies directly from within ticketing systems.([turn0search3])
• Wide integration: works seamlessly within Zendesk, Freshdesk, Intercom, Salesforce, Slack, Teams, web communities, and more.([turn0search3]; [turn0search2]; [turn0search13])
• Central knowledge hub: consolidates information from disparate systems—docs, intranet, CRM, support chats—for fast access.([turn0search4]; [turn0search5])
• Self-serve portal supporting communities and internal teams—delivering instant, personalized answers across channels.([turn0search5]; [turn0search2])

🤖 Does it include automation?
Yes — Threado AI automates:
• Training AI agents on combined structured and unstructured internal data.
• Instant, context-aware assistant responses and knowledge retrieval without manual search.
• Summarizing tickets and refining agent replies in real-time.([turn0search3]; [turn0search5])
• Integration into agents’ workflows across platforms for seamless AI assistance.([turn0search5]; [turn0search13])

💰 Pricing Model:
Freemium with tiered plans: Free, Pro, and Enterprise.([turn0search13])

🆓 Free Plan Details:
The Free Plan includes:
• 15 queries answered per month
• Bot training with websites or PDFs
• One user and up to 5,000 message credits per month.([turn0search13])

💳 Paid Plan Details:

• Pro Plan (~$249/month billed annually): 10,000 message credits/month, 1,000 queries, analytics, priority support, and embedding.

• Enterprise Plan (custom pricing): tailored for scale—includes custom bot persona, advanced workflows, multiple community support, dedicated CSMs.([turn0search13])

🧭 Access Method:
Accessible via Threado’s app and browser extension. You train bots via the Threado platform (uploading content or hooking into internal knowledge systems) and then interact with them inside Slack, Teams, Chrome, or embedded web chat.([turn0search3]; [turn0search13])

🔗 Experience Link:

http://threado.com