eesel AI

🖼️ Tool Name:
eesel AI

🔖 Tool Category:
AI-powered knowledge assistant and customer support automator; falls under Smart Assistant, Productivity & Automation, and Business & Marketing.

✏️ What does this tool offer?
eesel AI acts as a smart assistant that learns from your internal documentation—like Google Docs, Confluence, Notion, help center articles, and past support tickets—and integrates seamlessly into tools such as Zendesk, Freshdesk, Slack, Teams, and Shopify. It operates as an AI agent, copilot, ticket triage system, chatbot, or email reply composer depending on your workflow.

⭐ What does the tool actually deliver based on user experience?

• Frontline support automation: eesel handles repetitive customer queries based on your company documentation, resolving an average of 81% of conversations without human involvement.

• Agent assistance: Suggests replies, drafts responses, and triages tickets in platforms like Zendesk or Freshdesk, helping onboard new agents quickly.

• Internal knowledge access: Acts as a searchable knowledge oracle inside Slack or Teams—delivering precise answers from your company’s documentation.

• Embedded chatbots: Provides customizable chat widgets for websites that can automate FAQs, route queries, or serve as virtual sales/ support reps.

• Security & ROI: Delivers enterprise-grade data protection—encrypted and compliant with GDPR/CCPA—and often pays for itself within two months.

🤖 Does it include automation?
Yes — Automation is central to eesel AI:

• Automated content ingestion from various knowledge sources (docs, tickets, wikis)

• Real-time response generation across support agents, customer-facing chat, and internal team queries

• Ticket triaging and tagging, with smart escalation based on rule logic

• Embedded chat functionality across web and team channels without requiring coding or heavy integration

💰 Pricing Model:
Offers a freemium entry (e.g., free trials). Paid tiers are subscription-based and scale with usage, number of agents, or message volume. Advanced plans are custom-priced.

🆓 Free Plan Details:

• Free trial available with no initial payment to test integration and functionality.

💳 Paid Plan Details:
Details vary depending on business size and usage; enterprise features include advanced integrations, analytics, and security enhancements. Pricing is typically customized.

🧭 Access Method:

• Web platform—setup via eesel’s dashboard.

• Browser extension—AI sidebar for quick access in Chrome.

• Tool integrations—plug into support platforms and collaboration tools (Slack, Teams, Zendesk, etc.) with one click.

🔗 Experience Link:

https://www.eesel.ai