Zendesk Service Suite
Features
- Unified ticketing across email, chat, social and phone
- AI-assisted responses and automated triage
- Auto-routing and categorization of tickets
- Knowledge base and self-service portal creation
- Chatbots and automated workflows
- Reporting and analytics on support performance
- SLA tracking and automated escalations
- Integrations with CRM, Slack and email
- Web platform, agent mobile apps and APIs
Pricing Details
💰 Pricing Model: Subscription-based (tiered plans for teams, growth, enterprise) 🆓 Free Plan Details: • Limited number of agents or support features (dependent on plan) • Basic ticketing and knowledge base access • Starter automation and reporting 💳 Paid Plan Details: • Tiered features based on plan (Growth, Professional, Enterprise) • Advanced AI and automation tools • Multichannel support and analytics • SLA automation and custom roles • Premium security and compliance options