WelcoChat is an AI-powered chatbot for websites that answers visitors’ questions based on the site’s content, helps capture leads, and transfers the conversation to the support team when human intervention is needed. The platform relies on a knowledge base built by automatically crawling the website or by uploading documents, PDFs, and FAQs. You can customize the bot’s name, avatar, colors, and welcome message, and then embedding it on the website with a single line of code. It also allows you to review conversations and unanswered questions through the control panel to improve the knowledge base over time. The agent transfers the conversation to a live representative when unsure of the answer or when the visitor requests to speak to a person. The platform includes a knowledge base for the website, a fully embeddable and customizable widget interface, and the ability to capture lead data—including name, email, company, and intent—for every qualified conversation, and direct handoff to the support team so that the team is notified and can respond directly within the conversation itself from the WelcoChat portal, as well as a metrics dashboard displaying conversation volume, conversion rates to employees and captured leads, and the status of the knowledge base. It also provides notifications via Slack, Teams, and Webhooks that can be used with Zapier, Make, or any other tool. Available in the Business plan and above is a WhatsApp channel that allows users to link their WhatsApp Business number so the agent can respond directly there, with the option to forward messages to an employee. It also includes team accounts that allow team members to be invited to manage the agent and handle live conversations together. You can also use a custom logo, choose to place the widget in the bottom left or bottom right corner, and enable image support so that visitors can send photos and the agent can respond based on the image and website content using real-time computer vision, and multilingual support so that the agent automatically detects the visitor’s language and responds in it. The Enterprise plan includes a Custom CSS feature, which allows for the use of custom CSS confined within the widget’s Shadow DOM so that it does not affect the rest of the page. The platform also explains that the widget loads asynchronously so as not to block page loading, and it works on phones and tablets, The linked website URL can be updated, and uploaded documents and notes can be edited at any time via the portal; WelcoChat continuously re-learns new content without interrupting service.
