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Customer Support & CRM

Tools in Customer Support & CRM

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  5. Assindo

    Assindo is a personal AI agent designed to actually perform tasks on behalf of the user, rather than simply providing answers or suggestions. It can make and receive phone calls, search the web and gather information, post on social media, schedule and execute tasks, find and contact local businesses, and handle multi-step tasks independently. It can be used via mobile apps or a web browser, without the need to set up servers, install Docker, use the command line, or manage API keys and infrastructure.

  6. Auctor

    Auctor offers an AI-powered system for managing the entire software implementation lifecycle, from the pre-sales phase—including calls and meetings—through implementation, delivery, and post-launch. The tool aggregates the context of meetings, messages, documents, decisions, and diagrams, then transforms this information into organized, actionable outputs while preserving the context and decision history. It also helps create deliverables and documents, track requirements, prepare scopes of work, designs, and proposals, streamline handoffs between pre-sales and implementation teams, and identify scope changes during the project. Auctor integrates with tools such as Google Meet, Confluence, Slack, Microsoft Teams, Outlook, Google Calendar, Jira, Google Drive, OneDrive/SharePoint, Linear, HubSpot, Salesforce, Gong, Rally, Certinia, Zoom, and Azure DevOps, as well as model providers Anthropic, OpenAI, and Google, and MCP connectors.

  10. WelcoChat

    WelcoChat is an AI-powered chatbot for websites that answers visitors’ questions based on the site’s content, helps capture leads, and transfers the conversation to the support team when human intervention is needed. The platform relies on a knowledge base built by automatically crawling the website or by uploading documents, PDFs, and FAQs. You can customize the bot’s name, avatar, colors, and welcome message, and then embedding it on the website with a single line of code. It also allows you to review conversations and unanswered questions through the control panel to improve the knowledge base over time. The agent transfers the conversation to a live representative when unsure of the answer or when the visitor requests to speak to a person. The platform includes a knowledge base for the website, a fully embeddable and customizable widget interface, and the ability to capture lead data—including name, email, company, and intent—for every qualified conversation, and direct handoff to the support team so that the team is notified and can respond directly within the conversation itself from the WelcoChat portal, as well as a metrics dashboard displaying conversation volume, conversion rates to employees and captured leads, and the status of the knowledge base. It also provides notifications via Slack, Teams, and Webhooks that can be used with Zapier, Make, or any other tool. Available in the Business plan and above is a WhatsApp channel that allows users to link their WhatsApp Business number so the agent can respond directly there, with the option to forward messages to an employee. It also includes team accounts that allow team members to be invited to manage the agent and handle live conversations together. You can also use a custom logo, choose to place the widget in the bottom left or bottom right corner, and enable image support so that visitors can send photos and the agent can respond based on the image and website content using real-time computer vision, and multilingual support so that the agent automatically detects the visitor’s language and responds in it. The Enterprise plan includes a Custom CSS feature, which allows for the use of custom CSS confined within the widget’s Shadow DOM so that it does not affect the rest of the page. The platform also explains that the widget loads asynchronously so as not to block page loading, and it works on phones and tablets, The linked website URL can be updated, and uploaded documents and notes can be edited at any time via the portal; WelcoChat continuously re-learns new content without interrupting service.

  11. Kapso

    Kapso is a platform for developers that allows them to integrate the official WhatsApp into their products and applications. It provides the necessary infrastructure to send and receive messages, manage templates and chats, receive events via Webhooks, and build workflows, automations, and AI agents. The platform describes itself as a fast way to add the official WhatsApp to products, with access to WhatsApp’s user base of over 3 billion users, and notes that it is trusted by more than 30,000 developers worldwide. It also positions itself as an official partner within the Meta ecosystem.

  12. Astrocartography Calculato

    Astrocartography Calculator is a tool for creating and analyzing astrological charts; it overlays birth chart data onto a world map to identify locations where planetary influences are believed to be strongest. The tool relies on Swiss Ephemeris to perform astrological calculations. It allows you to enter your date, time, and place of birth, then explore the planetary lines associated with the Sun, Moon, Venus, Mars, Jupiter, Saturn, Uranus, Neptune, Pluto, and others. It calculates four main types of lines for each planet—ASC, DSC, MC, and IC—and displays them on an interactive world map that can be zoomed in on, panned, and clicked to highlight different cities and locations. It also provides AI-powered interpretations of planetary lines and Power Spots, and allows users to compare multiple locations and analyze their suitability for goals such as work, relationships, personal growth, study, or travel. The tool also allows you to export maps in PNG and SVG formats and download interpretation reports as PDF files and text chat logs, with support for watermark-free maps according to the information published on the website.

  13. Peeta

    Peeta is an AI-powered daily assistance platform designed to organize daily and family life by gathering important information from conversations, emails, and calendars and turning it into actionable steps, tasks, and events. The platform works with WhatsApp, messages, email, and voice memos, as well as photos, PDFs, screenshots, and documents, so that information from various communication channels is consolidated in one place.

  15. Starlight

    Starlight is an AI-powered sales platform designed to automate lead generation, communication management, and sales and revenue growth. The platform relies on AI agents that can search the web for potential customers based on criteria set by the company, then collect, enrich, and verify their data, and assess how well they match the Ideal Customer Profile (ICP).