Description
Pricing Details
The Cardina platform offers a simple and transparent pricing model designed for everyone from startups to large enterprises, with the goal of helping customer experience teams provide immediate assistance by directly controlling users’ sessions during chats or calls, while enabling visual interactions such as screen viewing, drawing on the screen, or controlling it with the user’s permission. The platform starts with a 14-day free trial that requires no credit card and is aimed at companies that want to test the system and identify their first users. This plan allows for managing up to 10 sessions per week, and making calls with 8 users per week via Cardina Voice, in addition to the ability to view the browser console and draw on the customer’s screen, providing essential support tools for understanding user behavior and resolving issues in real time. The Pro plan, priced at $69 per seat per month (with either monthly or annual billing), is designed to provide high-quality support on a larger scale. It includes all the features of the Free plan, plus unlimited sessions, unlimited calls with users, the ability to view third-party applications and web pages, and screen sharing with the client, as well as Slack notifications, support for inviting team members, role and permission settings, advanced access controls, integration with Intercom, and the ability to record up to 1,000 sessions and share links with up to 4 guests per session. The Enterprise plan offers customized solutions for large organizations, with pricing starting at a Custom plan and a minimum 6-month commitment for 20 seats. It includes all Pro features plus audit logs, SAML integration, a dedicated Customer Success Manager, advanced permissions, white-label support, multilingual support, integration with Salesforce and Zendesk, and HIPAA compliance, with the option to add replay sessions as an additional feature. Overall, Cardina relies on a flexible pricing model that ranges from a free trial to advanced enterprise solutions, with a focus on improving the customer support experience, reducing resolution times, and enabling teams to interact directly with users in a timely and effective manner.