Description
🖼️ Tool Name:
Cohere.io
🔖 Tool Category:
AI-powered customer support automation; it falls under the category of Business Management, with strong focus on Automation Tools and Conversations.
✏️ What does this tool offer?
Cohere.io is an AI-driven customer support platform that enhances live chat and ticketing systems with real-time screen control, AI copilots, and automation tools. It empowers support agents to resolve customer issues faster by enabling them to see and interact with the customer’s screen directly — without downloads or plugins.
⭐ What does the tool actually deliver based on user experience?
• Live, no-download screen sharing and co-browsing with customers
• AI Copilot that suggests replies, actions, and help articles during live support
• CRM and ticketing integrations (Zendesk, Intercom, etc.)
• Real-time contextual understanding of customer issues
• Improves first-response and resolution time significantly
• Great for SaaS companies, fintech platforms, and customer service teams
🤖 Does it include automation?
Yes — Cohere.io automates:
• AI-generated response suggestions based on customer behavior
• Automated actions (e.g., fill forms, click buttons remotely) during co-browsing
• Workflow integrations with CRM/ticketing tools
• Data enrichment and customer journey tracking
• Agent performance analytics and automation triggers
💰 Pricing Model:
Subscription-based
🆓 Free Plan Details:
• Free trial available upon request
• Limited agent seats and AI suggestions
• Basic integrations and co-browsing features
💳 Paid Plan Details:
• Pricing starts at ~$50–$100/month per agent
• Advanced AI Copilot, full co-browsing features, and deeper integrations
• Enterprise features include SLA, API access, and analytics dashboards
• Custom plans available for large teams
🧭 Access Method:
• Web App + Integrations (no client download required)
• Works across all browsers
🔗 Experience Link: