Fluents AI

️ 🖼Tool Name:
Fluents AI

🔖 Categories:
Chatbots/Voice

Support Bots and Call Centers

Automation and Smart Agents

Customer Support and CRM

Marketing and Sales

Customer Relationship Management and Deal Tracking

RPA Automation and Repetitive Tasks

Smart Calendars and Personal Assistant

Integrations and APIs

Business and Operations Management

️ ✏What does this tool offer?
Fluents AI is an advanced platform for voice communication automation that combines AI-powered voice agents with a dedicated voice infrastructure for developers and businesses. The platform handles incoming and outgoing calls and performs tasks such as responding, booking, routing, transferring, recording, and collecting information, with the ability to integrate calls into a company’s existing systems and processes.

Fluents relies on a multi-region voice architecture designed specifically for the platform, with voice processing lines that have a response time of less than 200 milliseconds,and support for automatic failover when a zone goes down, with the goal of providing fast, scalable communications without relying on third parties or adding hidden markups.

The platform offers an API-first interface that allows developers to programmatically control calls, including initiating, answering, connecting, transferring, recording, and ending calls, as well as implementing custom logic during a call by running serverless functions, calling external APIs, or rerouting the conversation based on live variables.

It also provides webhooks for various events, such as call ring initiation, answering, transcription, sentiment analysis, and custom checkpoints, with the ability to send transcribed text, summaries, and call results to CRM systems or data warehouses in real time.

The infrastructure includes security and compliance tools, such as encryption in transit and at rest, secret rotation, Webhook signing, masking of PII and PHI, selective logging, data geofencing, consent requests, as well as RBAC, per-environment API keys, audit logs, request logs, and quotas.

Fluents also supports test and sandbox environments, feature flags, and specific mock calls, along with monitoring tools and integrations with Datadog, New Relic, and OpenTelemetry, or data export to an enterprise data warehouse.

⭐ What does it actually offer based on user experience?

• Create and run AI-powered voice agents.
• Test the Fluents experience directly from your browser.
• Create, answer, connect, transfer, record, and end calls via the API.
• Perform soft transfers of calls with a single request.
• Execute custom logic during a call.
• Run serverless functions during a call.
• Retrieve data from external APIs during calls.
• Reroute calls based on live variables.
• Receive call events via Webhooks.
• Receive events for ringing, answering, transcription, sentiment analysis, and custom checkpoints.
• Synchronize transcriptions, summaries, and call results with your CRM or data warehouses in real time.
• Provide a voice response time of less than 200 milliseconds, according to official information.
• Support automatic cross-region routing when needed.
• Provide encryption for data in transit and at rest.
• Supports masking of PII and PHI data.
• Provide selective recording, consent requests, and data region selection.
• Supports RBAC, API keys for each environment, audit logs, request logs, and quotas.
• Provides operational targets of up to 99.9% across services.
• Provide auto-attendant and voicemail discovery.
• Manage capacity and concurrency to handle high usage volumes.
• Provides OpenAPI, Postman Collection, and SDKs for Node and Python.
• Provides a sandbox, feature flags, and a mock telephony environment for testing.
• Support for Datadog, New Relic, and OpenTelemetry for monitoring.
• Ability to export events to data warehouses.
• Integration with systems such as Salesforce, HubSpot, Monday.com, and ActiveCampaign.
• Provides specialized products and features such as Dialer Pro, Front Desk, Web Agent, Sales Assistant, and an API.

🤖 Does it include automation?
Yes, automation is at the core of Fluents AI. The platform allows you to create voice systems capable of answering calls, making calls, performing tasks, routing calls, scheduling appointments, running workflows, and interacting with data and external systems—all without relying on manual processes at every step.

Through the API, you can program call logic, run serverless functions, call external APIs, and route conversations based on variables that arise during the call. Call results, transcripts, and summaries can also be automatically sent to CRM systems or data warehouses.

The platform also supports large-scale automation through synchronization management and a multi-region architecture, as well as voicemail and answering machine detection.

💰 Pricing Model:
Fluents AI operates on a paid monthly subscription model that includes a set number of call minutes per plan, with unlimited agents, users, workflows, and integrations. A Custom plan is also available for organizations with specific requirements.

🆓 Free Plan Details:

💳 Paid plan details:

Common Features: Plans allow for an unlimited number of agents, users, workflows, and integrations.

Scale: Additionally, they include comprehensive development support.

Custom: Designed for companies with specific requirements, including support for custom integrations, security and compliance agreements, service level agreements (SLAs), a dedicated technical manager, and usage commitments and pricing tailored to the organization’s needs.

🧭 How to access the tool:

🔗 Demo link or official website:
Fluents AI – Official Website

Fluents AI – Pricing Page

Fluents AI – API and Infrastructure Page