Quivr

️ 🖼Tool Name:
Quivr

🔖 Categories:

• Automation and Smart Agents
• Customer Support and CRM
• Knowledge Base and Self-Service
• Analytics and Dashboards
• Data and Analytics
• Integrations and APIs
• Support Bots and Call Centers
• Business and Operations Management

️ ✏What does this tool offer?
Quivr is an AI platform for automating customer support processes, providing six specialized AI agents that work around the clock to perform a range of support tasks and related operations. These agents include:

• Kelly – Draft Composer: Creates draft responses and suggests answers for the customer support team, with capabilities such as knowledge retrieval, translation, correction, and rephrasing of responses.
• Michael – Action Executor: Automatically executes actions and resolves tickets without human intervention, including actions related to customer systems and orders.
• Steven – Ticket Router: Categorizes and routes tickets, and adds tags and metadata.
• Joana – Engagement Agent: Operates chatbots, interacts with website visitors, and improves conversion rates.
• Lily – Insight Analyzer: Analyzes support data and provides insights, including sentiment analysis, topic clustering, and process analysis.
• Dan – Knowledge Manager: Keeping documentation and the knowledge base up-to-date and accurate, synchronizing knowledge, and updating content.

Quivr also allows you to create custom agents by defining rules and connecting APIs, so you can build an agent tailored to your organization’s needs.

The platform integrates with customer service systems such as Intercom, Zendesk, and Freshdesk, and can also connect to e-commerce, CRM, shipping, payment, database, communication, and knowledge management systems. It gives agents access to real-time data and enables them to perform actions directly within connected systems, such as processing refunds, updating customer information, modifying orders, escalating cases to staff, and sending notifications.

Quivr supports integration via REST API, GraphQL, Webhooks, and the MCP Protocol, in addition to the ability to build custom integrations.

⭐ What does it actually offer based on user experience?

• Automates the handling of customer support tickets and reduces the need for manual processing.
• Creates draft responses and suggests answers for the support team.
• Automatically categorize and route tickets.
• Resolve some tickets and perform actions without human intervention.
• Update documentation and the knowledge base and maintain their accuracy.
• Provide analytics and insights into customer support data.
• Access real-time data on customers, orders, shipping, and payments.
• Execute actions directly within connected systems.
• Support customer interactions through chatbots.
• Enable the creation of custom agents tailored to the organization’s needs.
• Operate 24/7 within customer support operations.

🤖 Does it include automation?
Yes. Quivr relies primarily on automating customer support processes through six specialized AI agents. The agents can categorize and route tickets, generate responses, perform actions, automatically resolve tickets, analyze support data, and update the knowledge base. The agents can also access data in connected systems and perform actual actions within them, rather than simply reading the information.

💰 Pricing Model:
Monthly subscription fee + pay-as-you-go pricing. The basic subscription starts at €150 per monthand includes six agents, custom integrations, premium support, setup assistance, access to the admin dashboard, and the platform app within the ticketing tool. Beyond that, usage fees apply to certain agent actions, while Danand Lily are available at no additional cost. Quivr clarifies that users pay only for the actual use of paid actions, with no hidden fees.

🆓 Free Plan Details:

Note: The “Free” pricing here applies to the use of both agents under the pay-as-you-go pricing model, while the platform’s basic subscription starts at €150 per month.

💳 Paid plan details:

The basic subscription includes all agents, while additional fees apply when agents perform paid actions such as creating replies, resolving tickets, or adding tags.

🧭 How to access the tool:

Quivr confirms support for REST API, GraphQL, Webhooks, and MCP, in addition to custom integrations, and explains that the platform connects to customer service tools and other systems without the need to migrate your current ticketing system.

🔗 Demo link or official website:
Quivr’s official website
Quivr’s official pricing page