Smartlook
Features
- Session replay of the full user experience
- Heatmaps of clicks, scrolls and attention
- User path and funnel analysis to find drop-off
- Event tracking from the interface
- Crash reports correlated with user behavior
- Integrates with Slack, Salesforce, Zendesk, Intercom and Survicate
- Web and mobile app support in one platform
- Automatic notifications about issues or abnormal activity
- Data export to CSV
Pricing Details
The platform is based on a freemium model that provides free usage with the ability to upgrade to paid plans depending on the volume of usage and company needs. The free plan offers $0/month with 3000 monthly sessions, basic product analytics and heatmaps, web and mobile app analysis support, one month of data retention, and basic integration with Slack, making it suitable for startups or small teams to try out the tool and understand user behavior before committing to paid plans. Paid plans include: First, the Pro plan starting at $55/month, offering 5000 sessions per month (depending on usage volume), with all the benefits of the free plan plus advanced analytics capabilities, daily reports to monitor behaviors and issues, the ability to export data to CSV and integrate with additional tools, developer team support and detailed product analytics, making it ideal for medium-sized businesses that need a deeper understanding of user behavior and data-driven performance optimization. Secondly, the Enterprise plan, according to sales communication, includes all the features of Pro with full customization according to the company's needs, unlimited users and projects, single sign-on via SAML, REST APIs, customized support and agreements according to company requirements, making it the ideal solution for large platforms and enterprise companies that require high security and full control of data with flexibility in customization and management.