Description
🖼️ Tool Name:
Viff.ai
🔖 Tool Category:
AI-powered review response assistant for hospitality businesses; it falls under Business & Marketing, Customer Support, with relevance to Productivity & Automation and Content Writing & Generation.
✏️ What does this tool offer?
Viff.ai is a Chrome extension designed for hotels and property managers to automatically draft polite, contextual, brand-aligned responses to guest reviews. It learns brand tone within a few interactions and supports over 20 languages—helping teams save time, maintain consistency, and improve their online reputation.
⭐ What does the tool actually deliver based on user experience?
• Instant generation of personalized responses to guest reviews, tailored to feedback on service, cleanliness, amenities, etc.
• Trains on brand voice and tone using a small sample of previous reviews (as few as 10)
• Multi-language support: responses available in 20+ languages
• Reported improvements for clients: up to 5× increase in booking volume and 67% better rankings on platforms like TripAdvisor after consistent use over six months
🤖 Does it include automation?
Yes — Viff.ai automates:
• Real-time guest review response generation
• Tone learning and contextual personalization
• Multilingual message generation
• Seamless integration with review platforms and reputation management systems via Chrome extension
💰 Pricing Model:
Freemium model with a free trial and optional paid Pro subscription (approx. $99/month or $599/year) offering unlimited review replies and brand customization capabilities
🆓 Free Plan Details:
• Trial includes about 10 free auto-generated review responses before upgrade is required
💳 Paid Plan Details:
• Pro Plan (~$99/month or $599/year): unlimited review responses, tone customization, business profile insertion, email support, and future updates included
🧭 Access Method:
• Installable via Chrome Web Store as a review-reply extension ("Viff – AI Review Response")
• Works in-browser across websites and reputation management platforms without additional integration or setup
🔗 Experience Link: