VOC AI

🖼️ Tool Name:
VOC AI

🔖 Tool Category:
An intelligent platform for Voice of Customer analysis, customer support using chatbots, and analyzing product reviews in the online marketplace

✏️ What does this tool offer?
- The tool collects customer feedback from multiple sources such as Amazon, YouTube, social media, and chatbot interactions
- Analyzes this data using AI to uncover sentiment, market trends, analyze competition, and understand the customer value proposition (CVP)
- Includes Solvea-AI Agent: An AI-powered chatbot that responds to customer inquiries automatically and around the clock

⭐ What does the tool actually deliver based on user experience?
- Accurately analyzes the frequency of negative and positive points in product reviews
- Provides sales forecasts and product improvement suggestions compared to competitors
- Chatbot handles more than 80% of frequently asked queries automatically without human intervention

🤖 Does it include automation?
Yes, the tool is fully automated from data collection, through data analysis, to reporting and customer interaction automatically using AI-powered chatbots that evolve over time.

💰 Pricing Model:
Freemium model - provides an initial free plan, along with paid plans based on usage and required features

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🆓 Free Plan Details:
- VOC AI Lite Free Plan
- Includes 300 points credit upon signup
- Analyze one product on Amazon (up to 6 months of reviews)
- Tools to analyze negative reviews and optimize product descriptions

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💳 Paid Plan Details:

- 3000 Credits - $179.90 (with 10% discount)
- Pro Plan - about $179/month
- Includes 5000 AI messages per month
- Advanced analytics
- Dashboard
- Integrations with multiple channels such as: Shopify, Amazon, WhatsApp

- Enterprise Plan - Customized by agreement
- Unlimited accounts
- API access
- Customizable reporting and analytics
- Customized features for large businesses

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🧭 Access Method:
- Access through the VOC.AI website
- Chrome extension to make it easier to analyze data while browsing
- Integrations with platforms such as Shopify, WhatsApp, Amazon Seller Central, Zendesk, TikTok, and others

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🔗 Experience Link:
https://www.voc.ai

The free plan (VOC AI Lite) offers a free 300-point credit when you sign up. It allows you to analyze a single product on Amazon (including up to 6 months of reviews) and includes tools to analyze negative reviews and improve product descriptions. Paid plans start with 3000 Credits at $179.90 (with a 10% discount), a plan that offers additional credit for using the points. Then comes the Pro Plan at around $179/month, which includes 5000 AI messages per month, advanced analytics, a dashboard, and integration with multiple channels such as Shopify, Amazon, and WhatsApp. Finally, the Enterprise Plan is a customized plan by agreement, offering unlimited accounts, API access, customizable reporting and analytics, as well as features intended for large enterprises.