Description
🖼️ Tool Name:
Crisp
🔖 Tool Category:
AI-powered omnichannel customer messaging and support platform; falls under Smart Assistant, Productivity & Automation, and Business & Marketing.
✏️ What does this tool offer?
Crisp is an all-in-one platform combining live chat, a shared inbox, CRM, knowledge base, and AI automation. It allows businesses to centralize customer communications across websites, apps, social messaging apps, email, and SMS while enabling AI-powered chatbots, workflow automation, and knowledge retrieval.([turn0search1][turn0search2])
⭐ What does the tool actually deliver based on user experience?
Omnichannel support across web chat, WhatsApp, Instagram, Messenger, email, and more—all managed from one dashboard.([turn0search1][turn0search6])
AI Agents: No-code visual builder to create automated chat workflows using triggers, actions, and conditional logic.([turn0search2])
Knowledge Base Integration: AI chatbot uses knowledge base articles, website content, and answer snippets to respond, including “MagicReply AI” suggestions.([turn0search2][turn0search13])
CRM & Shared Inbox: Organize all customer interactions, assign conversations, and manage data centrally.([turn0search1])
Support Tools: Includes live chat, co-browsing, video/audio calls, internal routing rules, multi-agent collaboration.([turn0search4][turn0search6])
Trusted by thousands of companies worldwide, including startups and mid-sized businesses.([turn0search1])
🤖 Does it include automation?
Yes — Crisp automates multiple support workflows:
Chatbot automation built via drag-and-drop visual flow builder.([turn0search2])
AI-enhanced responses using knowledge sources to generate replies.([turn0search2][turn0search13])
Trigger-based workflows for personalized engagement and routing.([turn0search5])
Analytics & performance tracking to help refine support operations.([turn0search1][turn0search5])
💰 Pricing Model:
Tiered subscription plans: Mini, Essentials, Plus, and Enterprise, each with increasing features and automation capabilities.([turn0search5])
🆓 Free Plan Details:
Mini (Free): Includes 2 agent seats, shared inbox, basic chatbot, website widget, and limited features.[turn0search5][turn0search6]
💳 Paid Plan Details:
Essentials – $95/month/workspace: Adds CRM, 10 seats, omnichannel inbox, AI workflow builder, help desk, and analytics.
Plus – $295/month/workspace: Includes 20+ seats, unlimited AI resolutions, white-labeling, ticketing, advanced workflows, and extensive integrations.
Enterprise: Custom onboarding, SLAs, dedicated support, and tailored features/pricing.([turn0search5])
AI/chatbot features require Essentials or Plus tier.([turn0search2][turn0search6])
🧭 Access Method:
Accessible via the web dashboard. Setup involves embedding a chat widget on your site, creating AI workflows, building knowledge bases, and managing conversations from the Crisp workspace. Integrates with social messaging, email, mobile, and more.([turn0search1][turn0search6])
🔗 Experience Links:
https://crisp.chat/en