TheyDo Journey AI
Description
🖼️ Tool Name:
TheyDo Journey AI
🔖 Tool Category:
AI-powered journey-management / experience-intelligence platform; falls under the category of autonomous data-insight tools that convert raw qualitative/quantitative customer signals into actionable journey maps.
✏️ What does this tool offer?
TheyDo Journey AI (part of the TheyDo platform) enables organizations to upload diverse sources of customer-data (interviews, support logs, surveys, workshop notes) and have the AI automatically:
Generate customer journey maps.
Mine and categorize insights like pains, gains, needs, sentiments.
Enrich and prioritize those insights (using sentiment, recurrence, variability) and tie them to business opportunities.
Continuously update journeys as new data comes in (“living journeys”).
⭐ What does the tool actually deliver based on user experience?
• Turn unstructured data (interview transcripts, support tickets) into visual journey maps within minutes rather than weeks.
• Surface hidden customer pain points and business opportunities by mapping signal to journey context.
• Provide an integrated platform for cross-team collaboration around customer-journey insights (research, service-design, product, marketing).
• Offer security & governance features (ISO 27001 / SOC-2 Type 1 / GDPR compliance) for enterprise readiness.
🤖 Does it include automation?
Yes — TheyDo Journey AI heavily uses automation:
• Automated ingestion and processing of multiple data formats (text, transcripts, logs).
• AI-driven clustering and generation of journey maps from raw data.
• Automated enrichment and ranking of insights (e.g., scoring by sentiment, recurrence).
• Continuous update of journey models as new data arrives (“living journeys”).
💰 Pricing Model:
TheyDo appears to offer enterprise/organization licensing rather than a purely freemium consumer tool. (Detailed pricing publicly not clearly disclosed).
🆓 Free Plan Details:
• The site mentions “Start trial / Request demo” but no full free-plan details clearly listed.
💳 Paid Plan Details:
• As an enterprise-class platform, paid plans likely include features like unlimited users/viewers, large data-ingestion capacity, advanced AI, collaboration modules. (Not publicly itemized).
🧭 Access Method:
• Web-based platform via TheyDo: users upload data, start a journey, go through wizard steps.
• Enterprise deployment likely via organization account; integration with data sources and collaboration workflows.
🔗 Experience Link: