ChatIQ.ai
Description
️ 🖼Name of the tool: ChatIQ.ai
🔖 Tool Rating: AI platform for customer support management and service ticket automation
️ ✏What does this tool offer?
ChatIQ.ai provides businesses with a powerful tool to create intelligent chatbots that can automatically handle customer inquiries, manage support tickets, prioritize, and provide accurate analytics on performance and customer satisfaction. The bot can be trained on company data, such as PDFs, websites, or previous texts, to make the response human-like and efficient.
⭐ What does it actually offer based on user experience?
The platform allows the creation of multiple bots (up to 50 bots in large plans).
Support for uploading massive content for AI training (up to 10 million words in higher plans).
Users report improved response rates to customer inquiries and significant time savings for the human team.
Some reviews indicate that the bot needs to be fine-tuned, especially when dealing with highly technical or specialized queries.
User experience shows that the system is fast at categorizing tickets and responding promptly to common questions, and can direct complex queries to humans when needed.
🤖 Does it include automation?
Yes, the tool fully relies on automation to:
Automatically categorize tickets as they are received.
Instantly responding to common and frequently asked questions.
Automatically generate tickets when the robot is unable to respond.
Provide intelligent performance analytics for customer satisfaction and recurring issues.
Integrate the bot directly into the company's website or communication platforms to support customers without constant human intervention.
💰 Pricing model:
🆓 F ree plan details:
There is no clear permanent free plan, but some sources indicate the possibility of a limited free trial or demo to familiarize yourself with the bot's capabilities.
💳 Paid plan details:
Starter: $7 per week or $7 per month, includes unlimited support tickets, 15,000 messages per month, training up to 1,000,000 words, up to 15 bots, and 75 quoted links.
Extended Starter: $7 per month, 25,000 messages per month, training up to 5,000,000 words, up to 30 bots, 250 quoted links.
Professional: $95 weekly or monthly, includes all Starter features with additional capabilities such as text generation, keyword extraction, and summarization.
Enterprise: $195 weekly or monthly, includes 50,000 messages, training up to 10,000,000 words, up to 50 bots, 250+ quoted links, and full support for large companies.
🧭 How to access the tool:
Visit ChatIQ.ai.
Choose the right plan according to company size and support needs.
Upload company content (websites, PDFs, text) to train the bot.
Integrate the bot into the company's website or customer support platform.
Start managing tickets and automating responses, with the ability to monitor performance and continuous improvement.
🔗 Experience Link: https://www.chatiq.ai/