Features
- Unified workspace for customer issues, product features and engineering tasks
- AI support desk with ticket triage, summaries and auto-responses
- Product roadmaps and feature prioritization
- Issue tracking tied to customer impact
- In-app customer chat and support widgets
- AI copilots for support agents and developers
- Automated routing of tickets from support to product to engineering
- SLA-based escalations and notifications
- Integrations with GitHub, Jira and Slack
- Knowledge base and documentation suggestions
Pricing Details
💰 Pricing Model: Freemium + paid plans 🆓 Free Plan Details: • Basic support desk • Limited workspace members • Basic automation • AI summaries • Limited storage • Product & ticket linking (basic) 💳 Paid Plan Details: • Advanced AI copilots • Full workflow automation • Custom ticket routing • Product analytics & deep insights • Unlimited contributors • CRM-grade customer & account tracking • Role-based permissions • Integrations (Salesforce, GitHub, Jira, Slack) • Enterprise security, SSO, audit logs • Dedicated support