Features
- Drafts replies from the knowledge base as customers type
- Rewrites replies to adjust tone or shorten them
- Summarizes conversations for agent handoffs
- Scans uploaded FAQs and website URLs for answers
- Works in Zendesk, Intercom, Gorgias and Gmail through a Chrome extension
- Shares data sources with the Lyro AI chatbot
Pricing Details
💵 Pricing & Plans (February 2026 Status) Tidio Copilot features are included or can be added to several Tidio plans: Plan Price (Approx.) Copilot Features Included Free $0 50 AI-powered conversations (one-time); basic live chat. Starter ~$24.17 / mo 100 conversations; access to Chrome Extension; AI reply suggestions. Growth ~$49.17 / mo Advanced analytics; permission management; larger conversation limits. Plus Starts at $749 / mo Custom AI training; dedicated success manager; unlimited seat options. Premium Starts at $2,999 / mo Managed AI services; guaranteed 50% resolution rate; full enterprise security. 🎁 How to Get Started: You can activate Tidio Copilot within the Tidio dashboard under the "AI Response" settings. If you use another help desk, download the "AI Copilot for Customer Support" extension from the Chrome Web Store to start using it in Zendesk or Gmail.