Eclipse AI
Description
🖼 Tool Name:
Eclipse AI
🔖 Approved Categories:
Support Bots & Contact Centers(Omnichannel customer sentiment & voice of customer intelligence)No-Code Workflows
✏️ What does this tool offer?
Unified Customer Intelligence & Analytics Platform: Eclipse AI is a centralized B2B operational intelligence platform engineered to consolidate siloed customer feedback into a single actionable layer. It uses generative AI to analyze high-volume customer interaction data, helping brands mitigate churn, identify trends, and accurately track Customer Experience (CX) metrics.
Omnichannel Voice-of-Customer Data Aggregation: The engine connects directly to fragmented operational touchpoints to unify user sentiment across an entire corporate or franchise network. It ingests and parses:
Social & Third-Party Reviews: Scrapes and processes public domain evaluation platforms.
Audio & Video Call Data: Transcribes call center voice files, meetings, and video interactions.
Surveys & Text Forms: Unifies custom internal feedback pipelines and static
.CSVspreadsheet history uploads.
Free-Text & Conversational Data Querying ("Chat with your Data"): Features an intuitive natural language canvas that lets operations and product teams ask direct questions to their aggregated databases (e.g., "What are the top three reasons customers churned in our East Coast locations last month?"), delivering immediate context-aware summaries.
Auto-Generated Real-Time CX Insight Dashboards: Automatically builds visual metrics dashboards that link text sentiments directly to operational Key Performance Indicators (KPIs), cutting manual cross-correlation analysis times.
Automated OSINT & Threat/Link Analysis Tools: Unlocks advanced open-source intelligence (OSINT) features tailored for larger enterprise structures, providing automated public data sweeps, data fusion mechanics, and interactive link analysis to map out network-wide connection paths.
⭐ What does it actually offer based on user experience?
Massive Reductions in Manual Analysis Triage: Operations heads and marketing executives highly praise the system for eliminating the heavy manual labor of monitoring hundreds of siloed review hubs, condensing data streams down into unified charts in minutes.
Highly Responsive Call Log Summaries: Teams managing high-volume customer service centers value the precise audio and video transcript summaries, noting it makes tracking client complaints incredibly straightforward.
Noticeable Optimization in Retention Metrics: Reviewers frequently document a clear drop in customer support email bottlenecks and client churn numbers after applying the platform's predictive insights to their product training cycles.
🤖 Does it include automation?
Yes, Eclipse AI relies on deep background natural language understanding and data orchestration automations:
Automated Voice-to-Text Transcription: Programmatically transcribes and summarizes imported video and audio log files automatically.
Autonomous Semantic Sentiment Analysis: Automatically scans raw customer text arrays to extract underlying tone variations, pain points, and product opportunities.
Programmatic KPI Mapping: Autonomously links incoming user reviews to target dashboard performance trends without manual tagging.
💰 Pricing Model
Item Details: Commercial B2B SaaS Model / Tiered Monthly Subscription Structures with Annual Commitment Discounts.
General Concept: Eclipse AI scales its operational packages based on user seats, connection volumes, monthly audio/video processing limits, and custom dashboard access boundaries. Annual enrollment options drop ongoing costs by 30%.
🆓 Free Plan Details
Feature: 30-Day Open Professional Trial.
Details: Unlocks a comprehensive 30-day trial of the Professional Package completely free without a required credit card, giving teams full exposure to unified reviews, survey setups, and AI-driven data synthesis. After the trial ends, accounts scale down to baseline free or standard basic thresholds.
Cost: Free ($0 Trial Model).
💳 Subscription Plans (Official 2026 Standards)
Prices display default monthly scales; annual cycles unlock up to a 30% reduction tier.
🧭 How to access the tool:
Your multi-channel voice-of-customer data streams can be unified under a single command layer, customer call recordings transcribed for emotional patterns, and interactive analytics dashboards launched automatically by building your data environment directly at eclipse-ai.com.