Description
🖼️ Tool Name:
Lyro (powered by Tidio AI)
🔖 Tool Category:
AI-powered customer support chatbot; falls under Smart Assistant, Productivity & Automation, and Business & Marketing.
✏️ What does this tool offer?
Lyro is an intelligent AI support agent integrated into Tidio’s customer support platform. It automates customer interactions using existing FAQs or knowledge bases. It can handle chats, emails, social media messages, and more—providing intelligent responses and escalating to human agents when needed.
⭐ What does the tool actually deliver based on user experience?
Handles up to 70% of common support queries in under 15 seconds.
Processes text from your FAQ or support sources and dynamically asks follow-up questions when needed.
Escalates complex inquiries to human agents seamlessly, preserving conversation context.
Supports 12 languages across multiple channels—chat, email, social media, etc.
Delivers strong analytics: tracks efficiency, conversation handling rates, customer satisfaction, and team performance.
Empowers small businesses with affordable automation combined with live chat and helpdesk tools within Tidio.
🤖 Does it include automation?
Absolutely — Lyro automates:
Retrieval of answers from your support content and real-time response generation.
Task execution such as order lookup, lead qualification, and other routine workflows.
Seamless backend escalation and fallback to human support when needed.
Continuous learning and optimization through built-in analytics.
💰 Pricing Model:
Lyro is part of Tidio's subscription plans, combining live chat, AI chatbot, and helpdesk features for customers.
🆓 Free Plan Details:
Yes — Tidio offers a free plan that includes Lyro for a limited number of conversations (e.g., up to ~50 responses) and basic Tidio tools are also available at no cost.
💳 Paid Plan Details:
Paid plans—starting at approximately $25/month—unlock higher usage limits, extended AI agent responses, and more features. Pricing varies depending on region and business size.
🧭 Access Method:
Accessible through the Tidio platform, including web dashboard, integrate-as-widget, and Shopify app. Setup is user-friendly: point Lyro to your FAQ content or support pages and start automating
🔗 Experience Link:
https://lyro.com