Freshdesk Analytics
Features
- Unifies email, chat, phone and social media in a single ticket-based system
- Categorizes, prioritizes and suggests responses to tickets with Freddy AI
- Answers frequently asked questions with chatbots
- Automates workflows including routing, escalation and SLA
- Provides knowledge bases and self-service
- Offers ready-made, customizable reports on ticket volume, response times and satisfaction
- Integrates with apps through the App Marketplace
Pricing Details
The platform does not offer a permanent free plan, but it does offer a Free Trial to test the features before a paid subscription. After that, paid plans are available that start with the Growth plan at around $29 per month per user, which is suitable for small teams and includes ticket management, basic channels, and some automation, followed by the Pro plan at around $69 per month per user, which adds broader AI features, advanced automation, stronger reporting, and greater customization capabilities, then the Enterprise plan that reaches around $109 per month per user, and targets large companies with advanced security features, full control over permissions, high-level reporting, and greater reliance on artificial intelligence.