Wudpecker
Description
🖼️ Tool Name:
Userlens
🔖 Tool Category:
An AI platform that analyzes customer behavior and feedback all in one place; ideal for B2B SaaS companies.
✏️ What does this tool offer?
Userlens combines automatic product usage analytics (like how often a feature is used) with customer inputs such as surveys, support tickets, and interviews to give you a full understanding of customer engagement—so you know if they’re happy or about to churn.
⭐ What does the tool actually deliver based on user experience?
• It shows a dashboard with the status of each customer or customer group, using colors to reflect their health (active, at risk of churn, etc.).
• Links actual customer activity (usage data, features used) with what customers say in feedback or interviews.
• Lets you create cohort reports (like new vs. old users) and track changes over time.
• Alerts you immediately when it detects any signs of disengagement or risk of churn.
🤖 Does it include automation?
Yes, everything is automated:
• Automatically imports product usage data from tools like Mixpanel or Heap.
• Generates summaries and reports automatically, linking them with qualitative feedback.
• Sends instant alerts on any changes in customer behavior or sentiment using AI.
💰 Pricing Model:
Two plans: Growth and Enterprise, with custom pricing available for large clients.
🆓 Free Plan Details:
• No official free plan.
• You need to pick at least the Growth plan.
• You can request a personal demo (Book a demo) for a trial.
💳 Paid Plan Details:
Growth Plan – $200/month
• Unlimited tracked users and events.
• Daily reports, health metrics, cohorts, and built-in features.
• Onboarding support and initial consulting.
Enterprise Plan – Custom Pricing
• Includes all Growth features.
• Designed for big companies: larger data volumes, SSO via OKTA, dedicated account manager.
• Pricing based on usage; contact their team.
🧭 Access Method:
• Visit the Userlens website.
• Request a demo or contact sales.
• They connect your account to product analytics systems and set up your dashboard.
• You start receiving insights and alerts.
🔗 Experience Link:
Userlens by Wudpecker