Description
🖼️ Tool Name:
Fini
🔖 Tool Category:
AI-powered customer support automation; it falls under Conversations, Business & Marketing, and Productivity & Automation.
✏️ What does this tool offer?
Fini is an AI support assistant that connects to your company’s knowledge base and answers customer questions automatically. It helps businesses reduce support workload, provide instant responses, and deliver personalized customer experiences.
⭐ What does the tool actually deliver based on user experience?
• Automates customer support via chat.
• Integrates with platforms like Intercom, Slack, and Zendesk.
• Delivers accurate answers based on company knowledge base.
• Provides 24/7 customer assistance.
• Reduces ticket volume and boosts customer satisfaction.
🤖 Does it include automation?
Yes — it automates:
Responding to customer FAQs.
Pulling answers directly from internal documentation.
Escalating complex issues to human agents.
Tracking and analyzing customer interactions.
💰 Pricing Model:
Subscription-based (paid with free trial).
🆓 Free Plan Details:
• Free trial to test chatbot features and integrations.
• Limited number of automated conversations.
💳 Paid Plan Details:
• Paid plans unlock unlimited conversations.
• Advanced integrations (Zendesk, Intercom, Slack).
• Enterprise-grade analytics, team collaboration, and dedicated support.
🧭 Access Method:
• Web App
• API & integrations with customer support tools
🔗 Experience Link: