Description
🖼️ Name of the tool:
Omind
🔖 Category:
An AI-powered Unified CXM platform that automates contact center, marketing and sales processes, part of Conversational AI, Quality Management, Marketing AI and Voicebots.
✏️ What does it offer?
Omind brings together a range of solutions in a single platform, including
Advanced AI engine "Arya" to create Chatbot & Voicebot agents
AI QMS to automate accurate call and voice evaluation, irregularity detection and sentiment analysis
Marketing AI tools to analyze audience interests, generate ad texts, and personalize campaigns
Text conversation automation for sales and customer service operations with CRM integration
Employee Lifecycle Management to support support support and training teams
Accent Harmonizer to improve voice quality and understand accents
🛠️ How do you use it?
Visit the website and register for a free trial or demo
Select the desired product or functionality (Chatbot, Voicebot, AI QMS, Marketing AI...)
Link data sources: Documents, CRM, communication platforms (e.g. Twilio) or Zoom/Teams connectivity for calls
Configure agent, campaign or QAS settings via a no-code dashboard
Run the service and track performance via real-time interactive reports (call analytics, campaign indicators, customer satisfaction)
Customize automation (e.g. human-to-human transfers, reallocation of advertising budgets, training schedules) according to your needs
⭐ Tool review:
Users praise AI QMS' abilities to automatically evaluate 100% of calls and provide immediate feedback to train agents, minimizing risk and boosting compliance
Marketing AI reports show improved audience targeting and increased return on ad spend thanks to Interest Insights and Optimizer
Gen AI Chatbot & Voicebot agents increase engagement rates and provide 24/7 support with seamless integration with CRMs and lead generation automation
Reviews on G2 give Omind a 4.5/5 rating with praise for the overall UI and ease of navigation between different products
🤖 Does it have automation?
Yes, comprehensive automation of all components:
AI QMS evaluates calls and generates automated alerts and reports
Marketing AI adjusts budgets and automatically generates ad copy based on performance
Chatbot/Voicebot agents act according to programmed scenarios and switch to a human operator when needed
Employee Lifecycle Management automatically connects events to train and guide employees
💵 Type of tool (in terms of cost):
Paid with a monthly subscription model that typically starts at around $99 per month for basic services, and escalates depending on the number of users, number of messages/voice minutes, and complexity of integrations
🎁 What does the trial or free version offer you?
You can request a free demo or trial without a credit card
Simulation includes access to basic AI QMS functionality, an introduction to Chatbot and Voicebot, and an overview of Marketing AI
🎁 What does the paid version offer you?
Starter plan (around $99/month) includes basic AI QMS, limited Chatbot or Voicebot, initial Marketing AI tools
Higher plans add broader messaging/voice minutes, unlimited agents, advanced integrations with CRMs and other platforms, SSO and SLA support for businesses
Customized Enterprise plan negotiated based on usage volume, security and compliance needs (SOC2, GDPR...) and deep integration
⚙️ access or source:
Integrated SaaS web platform, supporting integration via API and Webhooks, and direct links to communication platforms (Twilio, Zoom, Teams), without the need to install complex software.
🔗 Link to try the tool:
👉 https://www.omind.ai