Features
- Manages support tickets from email, WhatsApp and web
- Suggests Knowledge Base articles before users submit a ticket
- Summarizes ticket threads and drafts replies with a built-in GPT button
- Routes and assigns tickets automatically with AI and rules
- Tracks hardware and software assets linked to tickets
- Records screens and takes screenshots in the browser
- Offers cloud-hosted and self-hosted versions
- Integrates with Slack, MS Teams, Jira and GitHub
Pricing Details
💵 Pricing & Plans (April 2026 Status): Jitbit is famous for its flat-rate pricing models that do not penalize you for adding more agents. Plan (SaaS) Price (Approx.) Key Features Freelancer $29 / mo 1 agent; All core features; Knowledge Base. Startup $69 / mo Up to 10 agents; All features; Basic automation. Company $129 / mo Up to 20 agents; Advanced automation; Asset management. Enterprise $249 / mo Unlimited agents; Priority support; Single Sign-On (SSO). Plan (Self-Hosted) Price (One-Time) Key Features Small $2,199 Up to 10 agents; Perpetual license; 1 year of updates. Enterprise $6,499 Unlimited agents; Source code access (optional); Lifetime use. 🎁 How to Get Started: Visit jitbit.com and sign up for a 21-day free trial of the SaaS version. To see the AI in action, navigate to Administration -> Integrations -> ChatGPT to enable the KB suggestion engine. If you require on-premise security, download the installer and connect it to your local SQL Server.