Description
️ 🖼Tool name:
Tidio
🔖 Tool category:
Automation and Smart Agents
Support Bots and Call Centers
Customer Support and Customer Relationship Management
️ ✏What does this tool offer?
Tidio is an integrated customer service platform based on artificial intelligence, which allows you to:
– Automation of conversations without losing the human touch
– Automate up to 67% of recurring conversations
– Integration of live chat, help desk, and AI agent called Lyro AI Agent to answer frequently asked questions, perform repetitive tasks, and suggest products
– Support integration with websites and other customer service systems
– Shared inbox, analytics, visitor management, and targeted messaging with audience segmentation capabilities
⭐ What does it actually offer based on user experience?
– Improved customer experience and reduced wait times
– Increase customer satisfaction and quick resolution rates
– Save teams time and support them in focusing on more complex tasks
– Suitable for e-commerce, marketing, sales, and customer service
🤖 Does it include automation?
Yes, it includes:
– Automatic responses to common conversations
– Product suggestions and recurring task management
– Audience segmentation and automated targeted messaging
💰 Pricing model:
Freemium + monthly paid plans + custom plans based on organization size
🆓 Free plan details:
– Free trial without a credit card
– Limited automation of conversations
– Access to basic chat and help desk features
💳 Paid plan details (updated 2026):
– Starter: About $24.17 per month, limited number of billable conversations
– Growth: More capacity, broader features for medium-sized teams
– Plus: For large teams, custom pricing
– Premium: Custom plans for large needs
– Some plans include a 7-day free trial
🧭 How to access the tool:
Cloud-based web platform, with support for integration with websites, other customer service systems, and multiple devices
🔗 Trial link or official website:
https://www.tidio.com/