CCX.AI
Description
🖼️ Tool Name:
CCX.AI
🔖 Tool Category:
Productivity & Automation — it falls under AI-powered customer engagement and communication platforms.
✏️ What does this tool offer?
CCX.AI is an AI-driven, all-in-one customer communication platform that integrates voice calls, video conferencing, live chat, messaging, screen sharing, and real-time analytics into a unified interface. It leverages AI to automate customer service tasks, personalize interactions, and provide agents with actionable insights during conversations. The platform is designed to improve response speed, customer satisfaction, and operational efficiency.
⭐ What does the tool actually deliver based on user experience?
• Multi-channel communication: voice, video, chat, and messaging in one place
• AI-powered agent assistance with contextual suggestions and automated replies
• Real-time analytics and sentiment tracking for ongoing interactions
• Smart call routing and queue management to optimize agent workload
• Screen sharing and collaborative tools for technical support or onboarding
• Integration with CRM and business applications for streamlined workflows
• Customizable dashboards and reporting features
🤖 Does it include automation?
Yes — CCX.AI automates multiple aspects of customer engagement:
• Auto-responses for common customer questions
• Intelligent routing of queries to the right agents or departments
• Real-time transcription and AI summarization of calls and chats
• Automated scheduling and follow-ups
• Data-driven recommendations for next best actions
💰 Pricing Model:
Subscription-based
🆓 Free Plan Details:
• Free trial available with access to core features
• Limited usage quotas during the trial period
💳 Paid Plan Details:
• Pricing tiers based on number of agents, communication channels, and feature sets
• Higher tiers include advanced analytics, more integrations, and priority support
• Enterprise solutions available with SLA and dedicated account management
🧭 Access Method:
• Cloud-based platform accessible via web and mobile apps
• Integrates with major CRMs, helpdesk software, and communication tools
• No on-premises installation required
🔗 Experience Link: