Supermoon
Description
🖼️ Tool Name:
Supermoon
🔖 Tool Category:
Productivity & Automation — AI‑powered omnichannel customer support for ecommerce and small teams.
✏️ What does this tool offer?
Supermoon centralizes email, social, and live chat into a single inbox and layers personalized AI on top to draft replies, summarize threads, detect sentiment, and resolve common requests. It plugs into Shopify and your knowledge base to generate accurate, brand‑aligned responses and automate routine workflows.
⭐ What does the tool actually deliver based on user experience?
• Omnichannel inbox: handle email, social, and web chat from one place.
• AI smart replies & summaries with sentiment cues to prioritize messages.
• Shopify integration: check orders, returns, customer data from within the inbox.
• Smart Contact Form (WordPress) to auto‑answer before a ticket is submitted.
• Gmail/Outlook integrations for quick start; optional email forwarding.
• Public reviews cite faster responses and consolidated workflows.
🤖 Does it include automation?
Yes — Supermoon automates:
• Drafting and personalizing replies from your knowledge base and store data.
• Contact‑form deflection and instant answers on site.
• Thread summarization, sentiment detection, and prioritization.
💰 Pricing Model:
Subscription‑based with free trial/“Try for free.” (Exact tiers vary by plan.)
🆓 Free Plan Details:
• Free trial available from the website / Shopify App listing to evaluate core features.
💳 Paid Plan Details:
• Paid subscriptions unlock higher usage, advanced automation, and team features (details provided during onboarding/demo).
🧭 Access Method:
• Web app dashboard; connect Gmail/Outlook, Shopify, and knowledge sources.
• WordPress plugin to embed the Smart Contact Form.
• iOS app available for mobile support workflows.
🔗 Experience Link:
https://getsupermoon.com