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AI Tools in Support Bots & Contact Centers

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  6. One AI

    Harmony.ai is a voice AI platform designed for sales and revenue teams, aimed at qualifying leads and increasing conversions using AI-powered voice agents, which can be set up in minutes without the need for programming or setting up a call center. The platform offers customer lifecycle management capabilities, including qualifying leads, assessing their suitability, scheduling meetings, conducting discovery calls, following up on deals, handling objections, renewing contracts, identifying up-sell and cross-sell opportunities, reminding customers of payments, and reducing subscription cancellations. It also integrates with customer relationship management (CRM) systems and calendars, supports incoming and outgoing calls, transfers calls to employees, sends text messages, schedules callbacks, and handling interactive voice response (IVR) and voicemail systems. The platform offers call recording and analysis, identification of objections and customer drop-off points, and A/B testing to measure the impact of changes, along with capabilities to improve agent performance based on the results of previous conversations.

  7. Cohesive AI

    Cohesive is an AI-powered growth platform designed for companies that sell locally, with the goal of automatically finding, reaching, and engaging with local businesses. The platform targets service-based businesses that sell in local markets, including sectors such as commercial cleaning, painting and coating, roofing, facades, heating, ventilation, and air conditioning (HVAC), plumbing, mechanical services, facility services, real estate services, and other local businesses that sell to nearby businesses, property managers, homeowners, and commercial properties.

  8. Soniox

    Soniox is an audio platform that provides application programming interfaces (APIs) for speech processing, speech-to-text conversion, text-to-speech conversion, and speech translation, with support for more than 60 languages. The platform enables real-time or asynchronous speech transcription and operates on a usage-based pricing model, whereby users pay for the Speech-to-Text and Text-to-Speech services they actually use. Soniox offers the stt-rt-v5 model for real-time transcription—which is the currently active model according to the official documentation—as well as the stt-async-v5 model for asynchronous processing of audio files. The stt-rt-v5 model offers improvements in recognition accuracy, speaker separation, spoken language identification, real-time translation, faster speech termination, context handling, and recognition of structured data such as numbers, dates, email addresses, names, addresses, and codes.

  10. UserDesk.io

    Userdesk is a no-code platform for creating ChatGPT-like AI assistants that interact with website visitors to provide customer support, generate leads, and increase the likelihood of closing deals. The assistant can be trained on website content, Notion, PDFs, Google Drive, and other existing content sources, enabling it to find the right information and answer users’ questions instantly without the need for direct human intervention.

  14. Fluents AI

    Fluents AI is an advanced platform for voice communication automation that combines AI-powered voice agents with a dedicated voice infrastructure for developers and businesses. The platform enables the handling of incoming and outgoing calls and the execution of tasks such as responding, booking, routing, transferring, recording, and collecting information, with the ability to integrate calls into a company’s existing systems and processes.

  18. Vomyra

    Vomyra is an AI-powered voice agent platform that offers solutions for creating and operating voice agents capable of automatically making and receiving phone calls, supporting various business applications such as customer service, sales, reservations, and follow-ups.

  19. VoAgents

    VOAgents is an AI-powered voice agent platform designed to convert incoming and outgoing calls into sales opportunities through voice agents capable of responding instantly, qualifying leads, and following up with customers, and schedule appointments around the clock.

  22. Blabla

    Blabla AI offers an AI-powered platform that transforms conversations and interactions on social media into revenue opportunities, helping brands, creators, and agencies respond faster, increase sales, and grow their audience by automating engagement on platforms such as: