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العربية

One AI

One AI

Harmony.ai is a voice AI platform designed for sales and revenue teams, aimed at qualifying leads and increasing conversions using AI-powered voice agents, which can be set up in minutes without the need for programming or setting up a call center. The platform offers customer lifecycle management capabilities, including qualifying leads, assessing their suitability, scheduling meetings, conducting discovery calls, following up on deals, handling objections, renewing contracts, identifying up-sell and cross-sell opportunities, reminding customers of payments, and reducing subscription cancellations. It also integrates with customer relationship management (CRM) systems and calendars, supports incoming and outgoing calls, transfers calls to employees, sends text messages, schedules callbacks, and handling interactive voice response (IVR) and voicemail systems. The platform offers call recording and analysis, identification of objections and customer drop-off points, and A/B testing to measure the impact of changes, along with capabilities to improve agent performance based on the results of previous conversations.

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Features

  • Voice AI agents that qualify leads and schedule meetings
  • Handles discovery calls, follow-ups, objections and contract renewals
  • Supports inbound and outbound calls with transfer to employees
  • Sends text messages and schedules callbacks
  • Interacts with IVR and voicemail systems
  • Integrates with CRM systems and calendars
  • Records and analyzes calls and runs A/B tests
  • Scales from one to 10,000 concurrent calls with voice response under 200 milliseconds
  • Offers voice cloning and API and MCP access in the Enterprise plan

Pricing Details

Harmony.ai offers AI-powered voice agents trained in revenue and sales operations who handle incoming and outgoing calls, qualify leads, address objections, and schedule meetings, using a telephony architecture designed to ensure calls actually connect. The platform allows users to start with pay-per-minute billing and then scale to cover the entire organization’s operations. The PRO plan includes the ability to start selling immediately on a pay-per-minute basis, at a rate of $0.39 per minute of AI voice agent working time, with pricing varying depending on the voice model used, a platform fee of $250 per month, and implementation fees determined on a case-by-case basis. The plan includes up to 3 agents, up to 10 concurrent calls, 100 calls per day, a near-zero voice response time of less than 200 milliseconds, call management, and monitoring and preventive controls. The Enterprise plan is designed for teams looking to scale, offering custom pricing and concurrent call capacity tailored to usage volume and growth needs, with platform and implementation fees determined on a per-request basis. It includes all the benefits of the PRO plan, plus an unlimited number of agents, the ability to customize the number of concurrent calls and call volume, direct call routing to employees, advanced insights and machine learning, access to the Application Programming Interface (API) and Model Context Protocol (MCP), and comprehensive, customized implementation services. In terms of capacity and capabilities, the PRO plan offers a standard number of concurrent calls, up to 3 agents, and a daily call volume of 100 calls, while the Enterprise plan allows for a customizable number of concurrent calls, an unlimited number of agents, and a daily call volume determined by your needs. The capabilities of AI-powered voice agents include near-zero response times of less than 200 milliseconds, handling objections and frequently asked questions, scheduling meetings on the spot, scheduling callbacks, sending text messages, identifying contacts, interacting with receptionists, interactive voice response (IVR) systems, and voicemail, precise control over the scripts and phrases used during calls, the use of custom tools, direct call transfer, and voice cloning. The platform also includes a native AI-powered telephone system, analysis and optimization of call answer rates, scheduling of call windows according to time zones, execution of call sequences involving multiple attempts, telephone call management, making calls using local numbers, and monitoring caller ID reputation and addressing related issues—the latter feature being available only in the United States. A demo can be requested through the Harmony.ai contact page at the link

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