Features
- Verifies patient identity at call start against EHR records
- Books, reschedules and cancels appointments by conversation, 24/7
- Surfaces pre-visit briefs with chronic conditions and recent events
- Ambient documentation across over 22 medical specialties
- Checks insurance eligibility and escalates to human staff when needed
- Summarizes EHR data into patient insights
- Suggests medical codes with source traceability
- Unified SDK for integrating into clinician-facing apps
Pricing Details
💵 Pricing & Plans (March 2026 Status): Amazon Connect Health follows the standard AWS "Pay-as-you-go" philosophy, though specific rates apply for healthcare-specific AI agents. Feature Pricing Model Key Capabilities Patient Engagement Per interaction/min Verification, natural language scheduling, insurance checks. Ambient Documentation Per minute of audio Real-time note drafting, specialty-specific formatting. Patient Insights Per request EHR data synthesis, longitudinal record summary. Medical Coding Per document/claim Automated code suggestion, source traceability for audits. 🎁 How to Get Started: Visit the We recommend starting with the "Patient Verification Flow": integrate it into your current IVR to see how much time is saved by having the AI handle identity checks before the call reaches a human agent.