Description
🖼️ Tool Name:
Cobbai
🔖 Tool Category:
AI-powered customer support automation platform — built to streamline service operations using autonomous agents for conversations, insights, and internal assistance.
✏️ What does this tool offer?
Cobbai offers a suite of intelligent agents designed to enhance and automate customer support workflows. These agents operate across chat, email, and ticketing systems to reduce response time, improve agent productivity, and extract insights from conversations.
Front Agent communicates directly with customers to resolve common issues, answer questions, and guide users through sales or support flows.
Companion Agent assists internal support teams by suggesting responses, surfacing relevant knowledge base articles, and highlighting upsell opportunities.
Analyst Agent analyzes historical and live ticket data to categorize requests, detect trends, monitor sentiment, and provide product-related insights.
The platform integrates with popular tools such as Zendesk, Intercom, Salesforce, Freshdesk, and Slack. It supports real-time training, sandbox testing, and behavior customization for each AI agent.
⭐ What does the tool actually deliver based on user experience?
• Significantly faster response times with automation handling up to 60–70% of routine inquiries
• Reduction in ticket triage time due to automatic classification and routing
• Real-time support for agents—drafting responses and recommending actions within seconds
• Actionable insights from ticket content, including common pain points, feature requests, and sentiment trends
• Seamless integration with existing helpdesk tools, enabling fast deployment without disrupting operations
• Reported improvements in team efficiency, customer satisfaction scores, and reduced support cost per ticket
🤖 Does it include automation?
Yes — Cobbai is fully driven by intelligent automation:
• Autonomous engagement with customers across channels
• Smart suggestions for agents within live support workflows
• Real-time ticket tagging and routing without manual input
• Sentiment analysis and topic clustering for team leads and product managers
• Continuous learning loop — agents improve over time with supervised feedback
• Built-in sandbox for testing and refining AI behavior before activation
💰 Pricing Model:
Subscription-based with usage-based components depending on ticket volume and AI usage
🆓 Free Plan Details:
There is no permanent free plan. Cobbai offers a demo upon request, typically via sales contact.
💳 Paid Plan Details:
• Starting at approximately $399/month
• Base plan includes access to all three agent types (Front, Companion, Analyst)
• Pricing scales based on number of tickets, conversation volume, and AI features used
• Large language model usage is billed separately at a per-ticket cost
• Higher tiers include advanced analytics, custom workflows, security features, and priority support
🧭 Access Method:
• Fully cloud-based with a web dashboard for team admins and operators
• Connects to existing tools through native integrations and APIs
• No-code configuration available for agent workflows and SOP customization
• Data privacy and compliance features include real-time PII masking and GDPR-ready controls
• Supports continuous testing and live deployment from within the dashboard
🔗 Experience Link:
https://cobbai.com/?ref