Description
🖼 Tool Name:
Desku
🔖 Categories:
Chat/Voice Agents
Knowledge Base & Self-Service
Support Bots & Contact Centers
Integrations & APIs
Analytics & Dashboards
✏ What does this tool offer?
Eva AI Ecosystem: An AI-powered suite featuring Eva AI Chatbots for 24/7 automated customer responses and Eva AI CoPilot to assist support agents with real-time conversation summaries and suggestions.
Omnichannel Smart Inbox: Centralizes communications from Email, Live Chat, WhatsApp, Facebook (Messenger & Comments), Instagram (DM & Comments), and Telegram into a single interface.
AI-Enhanced Knowledge Base: Provides a self-service portal where businesses can host articles that the AI uses to resolve basic queries automatically, reducing the overall ticket volume.
E-commerce Intelligence: Deep native integration with platforms like Shopify, WooCommerce, and Ecwid, allowing agents to view order details and manage history directly within the support dashboard.
Language & Global Support: Offers real-time translation and multi-language support to enable businesses to communicate with customers globally without language barriers.
⭐ What does it actually offer based on user experience?
Rapid Response Improvement: Users report that the AI chatbots and automated ticketing lead to much faster resolution times, with some businesses noting a 70% increase in response time.
Workload Reduction: Support agents benefit from having all conversations in a single central location, which eliminates the need to jump between multiple tabs.
Ease of Use: Praised for its simple setup wizard and intuitive dashboard that helps users navigate metrics and agent performance easily.
Proactive Engagement: Valued for its ability to handle inquiries automatically 24/7, ensuring customers are not left unattended even when agents are offline.
🤖 Does it include automation?
Yes, Desku automates repetitive customer service tasks:
No-Code Chatbot Automation: Automates replies to common questions, handling up to 2,000 active bot users in standard plans.
If-Else Workflow Logic: Automates daily workloads through customizable rules, triggers, and workflows without requiring any coding.
AI Ticket Management: Automates ticket prioritization, assignment to specific agents, and status tracking (Open, Pending, Closed, Spam).
Eva AI Summaries: Automatically generates summaries of long customer conversations to help agents catch up and resolve tickets faster.
💰 Pricing Model
Item Details: Subscription-based tiers (Monthly & Annual).
General Concept: Scales from affordable plans for small startups to comprehensive business suites for larger teams.
🆓 Free Plan Details
Feature: Free Trial.
Cost: Free ($0).
Details: Typically allows testing core features like the unified inbox and knowledge base before committing to a paid plan.
💳 Paid Plans (2026 Estimates)
🔹 Startup Plan
Item: Price / Details: Starts at $19/user per month.
Item: Features / Details: Includes the ticketing system, AI-powered shared inbox, AI knowledge base, and Eva AI features (Chatbots, CoPilot, Team Assist).
🔹 Team Plan
Item: Price / Details: Approx. $49/month.
Item: Features / Details: Includes support for up to 2,000 active bot users, 1 store connection, unlimited tickets, live chat, and knowledge base access.
🔹 Business Plan
Item: Price / Details: Approx. $69/month.
Item: Features / Details: Adds SLA management, webhook access, custom branding, Facebook & WhatsApp integration, up to 5,000 active bot users, and support for up to 3 stores.
🧭 How to access the tool:
Accessible via the official website, as a mobile app for Android (Google Play Store), or as a dedicated integration for platforms like Shopify and WooCommerce.