Features
- Reads customer emails and drafts replies in the company's tone using conversation history
- Offers manual, semi-automatic and fully automatic reply modes
- Sets escalation rules to route sensitive messages to a human
- Includes a unified customer view with integrated CRM and in-app chat
- Trains the AI from documents, a website link or past emails
- Replies in the customer's language
- Provides analytics on response time, automation rate and escalations
- Works with Gmail, Outlook, Microsoft 365, Zoho Mail and IMAP servers
- Offers a mobile experience with smart review notifications
Pricing Details
According to PrometheusMail’s official website, the tool uses a subscription model based on the company rather than the number of users, and is specifically designed for companies and teams with 5 to 200 employees. The platform offers a 14-day free trial with no credit card required, while prices start at $49 per month for the Starter plan, rising to $129 per month for the Pro plan and $249 per month for the Business plan. The company also announced that the first 100 companies to join the waitlist will receive a 50% lifetime discount. PrometheusMail is scheduled to launch in August 2026, with the option to cancel your subscription at any time—no contracts or hidden fees.