Freshservice for Business Teams

The platform uses a monthly subscription pricing model per agent with annual billing, starting at $49 per agent per month, while some advanced features are available as separate paid add-ons. The platform does not offer a permanent free plan, but it does provide users with a 14-day free trial with full access to the system’s features and no credit card required. The main paid plan is the Pro Plan, priced at $49 per Agent per month, and is aimed at HR teams, internal service teams, and business teams that need to manage requests and services and automate processes. The plan includes a wide range of tools such as service and request management via the Service Catalog, creating custom workspaces for teams, designing employee journeys, self-service document creation, workflow automation, support for multiple communication channels, dashboards and reports, as well as security, compliance, and project management features. The platform also enables the creation of AI agents through AI Agent Studio and provides a self-service portal for employees to streamline internal processes. The system’s capabilities can be expanded through paid add-ons such as Freddy AI Copilot for intelligent assistance in summarizing and resolving requests, electronic signatures, integrating external applications and automating tasks between them, executing actions within other systems, and additional project management licenses, making the platform a comprehensive solution for managing employee services and internal operations at the enterprise level.